Senior Vice President and Chief Operating Officer, Houston Methodist Hospital - Houston, TX, United States - Korn Ferry Executive Search

Description

POSITION :
Senior Vice President, Operations and Chief Operating Officer, Houston Methodist Hospital COMPANY : Houston Methodist REPORTING RELATIONSHIP : The Senior Vice President, Operations & COO, Houston Methodist Hospital will report to the Executive Vice President (Hospital CEO)

WEBSITE :

ORGANIZATION BACKGROUND Houston Methodist comprises a leading academic medical center in the Texas Medical Center and six community hospitals serving the Greater Houston area.

Each hospital is staffed by committed personnel who exemplify our I CARE values:
integrity, compassion, accountability, respect and excellence. Patient safety, quality and service are our highest priorities.

Houston Methodist Hospital (HMH), one of the founding institutions of the Texas Medical Center, is a 948-bed adult academic medical center.

Named as the No. 1 hospital in Texas for 12 straight years by U.S. News & World Report (tied for No. 1 in , HMH's mission is to provide unparalleled safety, quality, and innovation for all of its patients.

As the flagship hospital of a seven-hospital system, HMH has over 9,000 employees and 7,800+ FTEs, with 41K admissions and a net patient revenue of $2.8 billion.

HMH performs more than 41,000 surgeries per year, with more than 600 transplants in 2023.

With an average CMI of 2.4, HMH serves medically complex patients across the continuum of care, including 150 ICU beds, 750 inpatient and observation beds, 1 SNF and 2 rehabilitation units.

HMH is also the home of the system's Center of Innovation which boasts several advanced and ever-expanding innovation platforms, including telemedicine, artificial intelligence, and big data.

2023 KEY FACTS/STATISTICS:

HOUSTON METHODIST

• 8 hospitals
• An academic institute
• 2,711 operating beds (as of December 31, 2022)
• 2,091,208 outpatient visits
• 141,811 admissions
• 32,058 employees
• 5,069 affiliated physicians
• More than 20 orthopedic and sports medicine locations offering physical and occupational therapy across the Greater Houston area
• Specialty Physician Group with 1020 physicians at 212 locations
• Primary Care Group with 195 physicians at 58 locations
• Affiliated with Weill Cornell Medicine, NewYork-Presbyterian Hospital and the Texas Annual Conference of the United Methodist Church RESEARCH FUNDING
• $202 million in annual research expenditures
• $62 million in annual education expenditures
• $87.6 million in total extramural funding
• $33.5 million in National Institutes of Health funding
• $28.8 million Translational Research Initiative product development fund
• Top 25 U.S. domestic hospital-based research institutes for National Institutes of Health funding ACADEMIC AFFILIATIONS & PEOPLE
• 772 faculty
• 56,260 learners
• 2,270 credentialed researchers
• Affiliated with Weill Cornell Medical School RESEARCH ACTIVITIES
• 1,430 clinical protocols
• 530 active clinical trials
• 1,740 peer-reviewed publications
• 136 collaborating countries
• 6,690 collaborations around the world

19 interdisciplinary departments:
Anesthesiology & Critical Care, Cardiology, Cardiovascular Sciences, Cardiovascular Surgery, Medicine, Nanomedicine, Stanley H. Appel Department of Neurology, Neurosurgery, Nursing, Obstetrics & Gynecology, Ophthalmology, Oral & Maxillofacial Surgery, Orthopedic Surgery, Pathology & Genomic Medicine, Pharmacy, Radiation Oncology, Radiology, Surgery, and Urology

22 research programs:
Ann Kimball and John W. Johnson Center for Cellular Therapeutics; Blanton Eye Institute, Bioenergetics, Bioinformatics and Computational Biology, Cardiovascular Regeneration, Center for Health Data Science and Analytics; Center for Human Performance; Institute for Robotics Imaging and Navigation; Computational Surgery, Health & Nature, Houston Methodist Institute for Technology, Innovation & Education (MITIESM), Immunobiology & Transplant Science, Immunotherapy, Mathematics in Medicine, Molecular & Translational Human Infectious Diseases, Musculoskeletal Regeneration, Nantz National Alzheimer Center, Neuroregeneration, Neurosciences, Outcomes Research, Rapid Device Translation, Regenerative Medicine, and Sherrie and Alan Conover Center for Liver Disease & Transplantation EDUCATION

EnMed:
Texas A&M University Engineering Medical School at Houston Methodist Hospital MD combined MD and Master's in Engineering Program

• Masters in clinical Translational Management with University of St. Thomas
• Center for Nursing Research, Education and Practice (CNREP)
• 68 GME programs; 372 residents & fellows
• 56,260 annual trainees
• 1,163 trainees in residence for medicine, research, nursing and pharmacy
• Weill Cornell Graduate School of Medical Sciences PhD Programs at Houston Methodist Mission To provide high quality, cost-effective health care that delivers the best value to the people we serve in a spiritual environment of caring in association with internationally recognized teaching and research. Beliefs Houston Methodist, a Christian organization established by the Texas Annual Conference of the United Methodist Church, exists to provide quality health care services. As it fulfills this purpose, Houston Methodist participates in the redeeming activity of God that makes the world a better place for all humankind. This health system is based on the belief that God can heal through the lives, actions and words of persons, regardless of various religious perspectives. Therefore, in all endeavors Houston Methodist strives to treat everyone as a person of sacred worth and value, created by God.

Values: Integrity We are honest and ethical in all we say and do. Compassion We embrace the whole person and respond to emotional, ethical and spiritual concerns as well as physical needs. Accountability We hold ourselves accountable for our actions. Respect We treat every individual as a person of worth, dignity and value. Excellence We strive to be the best at what we do and a model for others to emulate. Houston Methodist Academic Institute Houston Methodist Academic Institute is home to some of the world's brightest physician-scientists, working in a collaborative environment on more than 800 clinical trials. The goal of the research institute is to quickly translate what is discovered in the lab into treatments for patients. The research institute is making great strides, bringing us even closer to medical breakthroughs in cardiovascular disease, cancer, infectious disease, neurosciences, diabetes and more. The Houston Methodist Institute for Technology, Innovation and Education The Houston Methodist Institute for Technology, Innovation and Education (MITIE), Houston Methodist Hospital's 35,000-square-foot surgical training center and virtual hospital, provides ongoing physician education and surgical training in the latest techniques and technologies. MITIE employs advanced simulators, technical trainers, robotics and image guidance devices to enable cutting-edge surgical training in a safe and effective environment. Houston Methodist Hospital Foundation Houston Methodist Hospital Foundation accepts all gifts on Houston Methodist's behalf and can assist with choosing an area to apply your donation. As a nonprofit organization, we view donor contributions as essential to our continued growth and success. Our achievements can be attributed to the generosity of our donors, who support our Leading Medicine vision. Houston Methodist Community Benefits At Houston Methodist, caring for our community means more than providing quality health care at our seven hospitals - it means supporting individuals and organizations that touch the lives of those who make up our community. Based on our I CARE values, our programs provide financial and medical assistance to more than 150,000 patients every year. In addition, this support also helps foster confidence, peace of mind and compassion to those individuals who are rebuilding their lives. Houston Methodist Specialty Physician Group Doctors in our Houston Methodist Specialty Physician Group are employed by Houston Methodist and have offices located on our campus. These physicians are deeply rooted in an academic and research environment where teaching, continuing education and collaboration are strongly encouraged. Membership in the organization provides an affiliation with Houston Methodist Research Institute and opportunities for Weill Cornell Medicine faculty appointments. Houston Methodist Primary Care Group With locations throughout the Greater Houston area, Houston Methodist Primary Care Group is dedicated to providing quality patient care for the entire family. Houston Methodist Primary Care Group is proud to be a part of Houston Methodist and its family of hospitals, ensuring efficient access to specialty and hospital services whenever the need arises. POSITION PURPOSE At Houston Methodist, the Senior Vice President (SVP) position is responsible for multiple departments assigned by the Executive Vice President. This position is a key member of the executive management team of the hospital; may also serve as the hospital's Business Practice Officer when needed. The SVP position is responsible for the creation and execution of plans to support strategies to improve safety and quality of patient care, increase and improve operational efficiencies, create work environments that support deliver of high-quality patient care, increase employee and physician satisfaction while also continuing to work to increase patient experience as reflected by high HCAHPS scores, etc. This position engages with and supports Physician Organization physicians and leaders with the creation of business plans, pro forma development, and physician recruitment and onboarding. The SVP position collaborates closely with Chief Nurse Executive (CNE) for ensuring HM exceeds Magnet nursing requirements and safely delivers high quality nursing care for our patients in all areas of hospital activities not limited to direct patient care, e.g., nursing education, research, etc. This position works closely with Business Development and Marketing to support plans that drive new business activities to HM while also maintaining current market positions in various service lines. The SVP position functions as de facto leader of the TMC campus in the absence of CEO or EVP to support continuous operations. This position reports directly to the EVP in the organization and has responsibilities which include providing management and oversight of multiple areas and entities, as appropriate, and driving Houston Methodist's mission, vision, values, and commitment to excellence. Demonstrating a proven record of successful strategic planning, developing long-range goals and implementation, this position manages a diverse, interprofessional team, collaborating with stakeholders to achieve mutual goals. Directly and indirectly overseeing management staff with the goal of enhancing professional development and personal growth, this position forms and leads internal teams, providing training and mentorship as needed. This position collaborates with all senior leadership to meet the organization's objectives, ensuring operational initiatives are implemented, setting business goals, and solving internal issues when needed. Responsible for the assigned areas' policy and procedure development, revision, and implementation. This position is also accountable for employee engagement, adequate staffing levels, budget development and compliance, to ensure a safe and effective work environment. This position ensures compliance with ethical and legal business practices and accreditation/regulatory/government regulations. ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS

• Provides direction to management team to enable the effective and efficient completion of objectives. Coaches and mentors other executives, directors, and managers. Gives timely guidance and feedback to direct report management to strengthen their specific knowledge/skill areas needed for progression. Holds direct reporting management team accountable for the development of staff to meet overall objectives in terms of quality, service and cost effectiveness.
• Identifies opportunities and takes action to build strategic relationships between one's area and other departments to achieve business goals. Works collaboratively with stakeholders to foster a climate of open communication and mutual problem-solving.
• Develops efficient organizational structures within scope of assignment. Provides leadership for management team to maintain a competent and engaged employee group and provides recognition/commendations to achieve desired outcomes. Drives initiatives to meet or exceed threshold goal for department turnover and/or system metrics on employee engagement indicators.
• Collaborates closely with Chief Nurse Executive (CNE) for ensuring HM exceeds Magnet nursing requirements and safely delivers high quality nursing care for our patients in all areas of hospital activities not limited to direct patient care.
• Works closely with medical staff leadership to meet quality and strategic goals. Actively participates in assigned medical staff meetings and follows through with activities.
• Engages with and supports PO physicians and leaders with creation of business plans, pro forma development, and physician recruitment and onboarding.
• Identifies and understands how to leverage human capital to achieve organizational goals and business strategy, utilizing strategic knowledge of human capital. SERVICE ESSENTIAL FUNCTIONS
• Develops and implements strategic and operational/high level projects and processes. Sets clear goals, priorities, and objectives for the direct report management team. Oversees multiple departments' operations and designated projects to ensure that goals or objectives are accomplished within the prescribed time frame, providing guidance to management team to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives HM service standards and activities to impact system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Responsible for the overall successful operation of the direct report management team.
• Drives collaboration across the organization to identify needs and develop scalable solutions. Prioritizes objectives and implements strategies to achieve organization initiatives as part of the executive leadership team. Delegates responsibilities to direct report management, providing guidance and direction, as appropriate.
• Creates and executes plans to support strategies to improve safety and quality of patient care, increase and improve operational efficiencies, create work environments that support deliver of high-quality patient care increase employee and physician satisfaction while also continuing to work to increase patient experience as reflected by high HCAHPS scores, etc.
• Manages multiple service lines and responsible for implementing strategies in line with the hospital's overall strategic plan. QUALITY/SAFETY ESSENTIAL FUNCTIONS
• Reviews levels of service and significant trends that impact the effectiveness of delivering patient care, critical operational objectives, or other key components within the organization. Ensures that management teams are conducting root cause analyses, as appropriate. Proactively guides management to identify prevention/risk avoidance opportunities and implements continuous improvement plans.
• Monitors and ensures organizational compliance with federal, state and local safety and environmental regulations and standards as well as accreditation requirements. Ensures direct report management monitors and/or revises the departments' safety plan and/or any specific accreditation/regulatory required safety guidelines.
• Proactively approaches the optimization of safe outcomes and information systems by monitoring, improving, and enhancing operations, identifying solutions via collaboration. Oversees the implementation of process improvements, utilizing tools such as lean and change management principles. Role models situational awareness, using teachable moments to improve safety.
• Directs, delegates, and oversees work efforts as appropriate to ensure the highest quality and best possible delivery of service, utilizing knowledge of the industry and impact to the department(s) on achieving overall objectives.
• Reviews levels of service and significant trends that impact the effectiveness of delivering patient care, critical operational objectives, or other key components within the organization. Ensures that department leadership teams are conducting root cause analyses, as appropriate. Proactively guides management to identify prevention/risk avoidance opportunities and implements continuous improvement plans. FINANCE ESSENTIAL FUNCTIONS
• Ensures departments' operational and capital budgets align with organization's strategic plan. Uses benchmark data to support performance, costs and return on investment.
• Drives the maximization of efficiency and productivity. Leverages relationships with vendors and partners to obtain contracts that support cost-efficient operations and maintenance.
• Evaluates the success of assigned services and scope to achieve the overall budget. Ensures spent budget is appropriate to support hospital operations, meet clinical demands while also investing in new technology. GROWTH/INNOVATION ESSENTIAL FUNCTIONS
• Develops long-range goals and strategic plans. Deploys data and research to drive cross-business organization prioritization.
• Maintains acute awareness of market and industry trends. Implements innovative solutions for practice or workflow changes to improve system operations. Represents HM at community or professional organization meetings.
• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Initiates and executes succession plans. Conducts conversations with direct report management on their My Development plan.
• Partners closely with Business Development and Marketing to support plans that drive new business activities to HM while also maintaining current market positions in various service lines.
• Develops assigned service line plans with appropriate hospital and system staff, implementing and aligning strategies with the hospital's overall strategic plan, e.g. Cancer, Neuroscience, etc.
• Researches and identifies new business opportunities, seeking new innovative tools and methods to meet/exceed strategic initiatives of the organization.

EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values:

• INTEGRITY: We are honest and ethical in all we say and do.
• COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• ACCOUNTABILITY: We hold ourselves accountable for all our actions.
• RESPECT: We treat every individual as a person of worth, dignity, and value.
• EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Practices the Caring and Serving Model.
• Delivers personalized service using HM Service Standards.
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words).
• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job.
• Displays cultural humility, diversity, equity, and inclusion principles.
• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values. QUALIFICATIONS / EXPERIENCE / TRAITS / REQUIREMENTS
• Ten years of directly related leadership experience with eight years in a senior management role within an acute care, public and/or academic healthcare system that demonstrates a high level of understanding of the required knowledge, skills, and abilities.
• Leadership experience to include accountability over multiple operational areas with a successful track record of strategic planning, change management, operational/clinical integration within a system, clinical/quality management, financial management, and community involvement. KNOWLEDGE, SKILLS, AND ABILITIES
• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security.
• Strategic vision with the ability to execute.
• Demonstrated leadership presence and maturity.
• Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting.
• Executive-level presentation skills and ability to interface successfully with high-level clients.
• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization.
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved.
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills.
• Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probable consequences.
• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes.
• Demonstrates flexibility, adaptability, and comfort living in ambiguity; able to provide strong leadership during times of change.
• Possesses the vision and the sensitivity to sustain a cultural transformation process consistent with the mission and values of Houston Methodist.
• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership.
• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented.
• Proficiency in spreadsheet, word processing, and presentation software.
• Professional handling of exposure to confidential/sensitive information.
• Demonstrated ability to lead others to common organizational goals and objectives and able to mentor and develop others in the organizations to foster positive employee engagement.
• Able to function as a mentor/coach with a collaborative style; can develop, nurture and encourage staff to embrace change and improve the organization.
• Ability to hold people accountable to achieve objectives and have crucial conversations when appropriate with key stakeholders. EDUCATION
• Master's degree, e.g. Healthcare Administration (MHA), Business Administration (MBA) or related degree is preferred.
• Graduate of accredited medical school degree is preferred. Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.

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