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Boca Raton

    Office Manager/Coordinator - Boca Raton, United States - The Glass Guru of Boca Raton

    The Glass Guru of Boca Raton
    The Glass Guru of Boca Raton Boca Raton, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionRoles & Responsibilities:
    With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:
    • Reconcile sales software and accounting software transactions.
    • Handle A/R and prepare deposits for bank run.
    • Negotiate pricing with vendors to stay current in market place ongoingly.
    • Manage the day to day operations of the staff Customer Service Rep. (if applicable)
    • Answer inbound phone calls promptly during business hours. (if applicable)
    • Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
    • Respond to any voicemails and/or messages from answering service. (if applicable)
    • Manage and respond the inbound email correspondence and forward accordingly.
    • Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
    • Schedule estimate appointments properly using the appropriate customer software.
    • Quote product by telephone for potential new clients/customers.
    • Assist Estimators with follow up on pending estimates by phone and/or email.
    • Strategically schedule work appointments for Installation Techs, along with customers accordingly.
    • Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
    • Check order confirmations from fabricators/vendors for size and pricing accuracy.
    • Oversee proper filing of daily work orders and estimates.
    • Process timesheets for payroll processing.
    • Prepare Accounts Receivable and prepare deposits for bank daily.
    • Reconcile sales software and accounting software transactions as required.
    Qualifications & Educational Requirements:
    • 1-2 years residential glass experience (ordering, estimating, office/project management) preferred.
    • HS Diploma or equivalent.
    • 2 or 4-year college degree preferred.
    • All candidates must pass initial background check and drug test.
    Preferred Skills:
    • Excellent verbal/written communications skills.
    • Microsoft Office proficient (Word, Excel).
    • Experience with QuickBooks Online and web based software preferred.
    *Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.
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