Jobs
>
Dallas

    Customer Service Director - Dallas, United States - Bunzl Distribution USA

    Bunzl Distribution USA
    Bunzl Distribution USA Dallas, United States

    2 weeks ago

    Default job background
    Description

    ** Customer Service Director**

    **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA Showing 1 location **Job Details**

    **Description**

    The Customer Service Director will show accountability and ownership of the day-to-day management of the Customer Service team for a Market. The CSD will provide leadership and direction to the Customer Service Managers and Representatives to ensure that an excellent standard of service is provided to all internal and external customers.

    At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

    ***Responsibilities:***

    Accountability and ownership of the day-to-day management of the CS department for the Market.

    Leader of Markets daily Customer Service transactions and order flow.

    Demonstrate remote leadership competency and motivate/engage employees via in person, telephone, and technology methods.

    Maintain consistent presence throughout market.

    Provide leadership and direction to the Leads and CSRs to provide an excellent standard of service and demonstrating our value to all customers.

    Ensure superior training and development and hire top talent to improve the organization.

    Drive the overall performance of staff to ensure compliance with policies, practices and approved customer service processes as directed by Market leader.

    Effectively manage escalated customer interaction on customer problems, concerns, and complaints.

    Evaluate CS metrics and implement people improvement plans to drive results at or above expectations.

    Partner with Market leadership team to lead the business to achieve sales, profitability and working capital goals.

    Collaborate with the team to implement solutions-based strategies and consistency throughout the market.

    Focus on consistency for the customer service function throughout the market.

    Other duties as assigned

    ***Requirements:***

    High School diploma or equivalent, Bachelor's degree preferred

    5+ years of experience in customer service leadership role or relevant business experience is required

    Experience in a call center and/or distribution environment highly preferred

    Must possess executive level communication skills with proficient PC skills to include Microsoft Office

    Must possess strong planning, organizational and time management skills, as well as strong problem solving skills

    Must be team oriented, dependable and a strong leader

    Must be able to multi-task with the ability to change direction quickly and often

    Requires travel throughout the market. Expected to be in each market location at least once monthly

    Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

    *Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company* *match.*

    *Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

  • MISERICORDIA UNIVERSITY

    Director of Library Services

    2 weeks ago

    MISERICORDIA UNIVERSITY Dallas, United States

    **Education**: · - Qualified applicants will have a master's degree in library science or library and Information science from an ALA accredited institution · **Experience**: · - Ten years of professional library experience in progressively responsible positions, including at lea ...

  • 55 Seventy

    Service Director

    2 weeks ago

    55 Seventy Dallas, United States

    Company Description · 55 Seventy is a private members club located in Dallas, TX, catering to wine lovers. The club offers an unparalleled wine selection, as well as an impressive selection of spirits and classic cocktails.The club also provides a range of food options as well as ...

  • Gallery Residential

    Service Director

    1 week ago

    Gallery Residential Dallas, United States

    Job Description · Job DescriptionJob Title: Service Director · Department: Property Management · Reports To: Community Director · FLSA Status: Non-Exempt · Position Summary: The Service Director oversees and performs technical and mechanical work that ensures the inside and exter ...

  • 55 seventy

    Service Director

    1 week ago

    55 seventy Dallas, United States

    Company Description · 55 Seventy is a private members club located in Dallas, TX, catering to wine lovers. The club offers an unparalleled wine selection, as well as an impressive selection of spirits and classic cocktails.The club also provides a range of food options as well as ...

  • 55 Seventy

    Service Director

    1 week ago

    55 Seventy Dallas, United States

    Company Description · 55 Seventy is a private members club located in Dallas, TX, catering to wine lovers. The club offers an unparalleled wine selection, as well as an impressive selection of spirits and classic cocktails.The club also provides a range of food options as well a ...

  • Sapear

    Service Director

    1 week ago

    Sapear Dallas, United States

    Hi, · Hope it's a great day... · This is · Naved , from · Sapear INC . Below is the new job opportunity available with one of our clients, if you are interested then send your resume along with your expected pay salary/rate. · Please find the below job role and let me know y ...

  • Synergy Management Group

    Managing Director, Investment Banking: Capital Raise for Consulting Services Startup

    1 week ago

    Synergy Management Group Dallas, United States

    This is a remote position. · Synergy Management Group (SMG) ) is a consulting services startup that partners with institutional investors (private equity & venture capital), portfolio companies and growing businesses to evaluate, design, execute and maximize growth opportunities ...

  • Fintech

    Service Director

    5 days ago

    Fintech Dallas, United States

    About Client: · The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT ...

  • Tata Consultancy Services

    Service Director

    2 weeks ago

    Tata Consultancy Services Dallas, United States

    Required Technical Skill Set : IT IS (NetworkSwitching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication) · Competencies Required (Technical/Behavioral Competency) · Essentials · •Large Program delivery experience in Network and Infrastructure domain. · •Cli ...

  • TATA Consulting Services (USA)

    Service Director

    3 weeks ago

    TATA Consulting Services (USA) Dallas, United States

    Required Technical Skill Set : IT IS (Network - Switching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication) · Competencies Required (Technical/Behavioral Competency) · Essentials · * Large Program delivery experience in Network and Infrastructure domain. · * ...

  • Tata Consultancy Services

    Service Director

    3 weeks ago

    Tata Consultancy Services Dallas, United States

    Required Technical Skill Set : IT IS (NetworkSwitching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication) · Competencies Required (Technical/Behavioral Competency) · Essentials · •Large Program delivery experience in Network and Infrastructure domain. · •C ...

  • Snell Motor Company

    Service Director

    1 week ago

    Snell Motor Company Dallas, United States

    Job Description · Job DescriptionSnell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973 ...

  • Thomas Cuisine

    Food Service Director

    1 week ago

    Thomas Cuisine Dallas, United States

    Food Service Director Who we are Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thoma Food Service, Director, Servi ...

  • Valiant Enterprises, LLC

    Director of Client Services

    1 week ago

    Valiant Enterprises, LLC Dallas, United States

    Be a brand ambassadorrepresent Valiants Residential multifamily management platform locally and nationally and personify Valiant Residential's values of being inclusive, driven, collaborative, and insightful. As the Director of Client Services, you Client Service, Director, Prope ...

  • USPI

    Director - Surgical Services

    1 week ago

    USPI Dallas, United States

    Baylor Scott & White Medical Center - Uptown is searching for a Director of Surgical Services and we are offering a $7,500 Sign-On Bonus · Baylor Scott & White Medical Center – Uptown is a joint venture surgical hospital between Baylor Scott & White Health (BSWH), United Surgic ...

  • International Staffing Consultants, Inc.

    Director of Clinical Services

    2 weeks ago

    International Staffing Consultants, Inc. Dallas, United States

    RN, Hospice Director of Clinical Services (DCS) - Dallas/Fort Worth, TX · This is an outstanding opportunity with an exceptional organization providing caring and compassionate hospice services. Hospice experience required. No exceptions. · Compensation: Highly Competitive Base S ...

  • DeWolff Boberg & Associates

    Director of Managed Services

    1 week ago

    DeWolff Boberg & Associates Dallas, United States

    Position Role & Responsibilities · The Director of Managed Services is responsible for managing the implementation of WorkSite from business need to final product deliverable. This position ensures that project goals and objectives are accomplished within a prescribed timeframe a ...

  • Always Best Care

    Client Services Director

    1 week ago

    Always Best Care Dallas, United States

    Client Services Director · Description · Always Best Care Senior Services - a Non Medical In Home Care Agency in the Dallas Metroplex-is seeking a Client Services Director to manage the care of our clients. The Client Services Director will be responsible for ensuring compliance ...

  • Thomas Cuisine

    Food Service Director

    2 weeks ago

    Thomas Cuisine Dallas, United States

    Food Service Director · Who we are · Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is ...

  • ARAMARK Refreshment Services, Inc.

    Food Service Director

    1 week ago

    ARAMARK Refreshment Services, Inc. Dallas, United States

    Job Description · Aramark Healthcare+ is seeking a Food Service Director for Baylor Heart and Vascular Hospital in Dallas, Texas. · The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Over ...