- Large Program delivery experience in Network and Infrastructure domain.
- Client Relationship Management: Build and maintain strong relationships with clients.
- Experience is managing multi locations Global delivery.
- Customer expectation management and conflict management.
- Team Leadership: Provide guidance, support, and mentorship to project managers and other team members, fostering a collaborative and high-performing work environment.
- Stakeholder Communication: Effectively communicate project status, risks, and issues to internal and external stakeholders, ensuring transparency and alignment.
- Continuous Improvement: Drive process improvements and best practices within the project management function, promoting efficiency and effectiveness.
- Risk Management: Identify and mitigate project risks, proactively addressing any issues that may impact project delivery and create early warning systems.
- Enablement and Training: Work with L&D on creating enablement materials, sessions, and events to ensure the growth and upskilling of the team.
- T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).
- Awareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution
- Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management
- Exposure to Runbook and Cognitive Automation of infrastructure operations
- Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services
- Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions.
- Delivery experience in Network and Telecom
- Experience in customer engagement
- Experience in Onsite/Offshore delivery
- Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.
- Demonstrated ability to elicit customer requirements, define project scope and validate deployment.
- This role requires an understanding of Service Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.
- Delivery management, Resource management, Competency development, understanding business dynamics.
- Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process.
- Drive team for continuous improvement to enhance customer experience and better resource utilization.
- Delivery management
- Resource management
- Support new deals with transformation roadmap.
- Financial management
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Service Director - Dallas, United States - TATA Consulting Services (USA)
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Description
Required Technical Skill Set :
IT IS (Network - Switching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication)
Competencies Required (Technical/Behavioral Competency)
Essentials
Ro le Definition:
Industry Offering / Transformation
Key Responsibilities:
