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    Service Director - Dallas, United States - Sapear

    Sapear
    Sapear Dallas, United States

    3 weeks ago

    Default job background
    Description
    Hi,

    Hope it's a great day...

    This is

    Naved , from

    Sapear INC .

    Below is the new job opportunity available with one of our clients, if you are interested then send your resume along with your expected pay salary/rate.

    Please find the below job role and let me know your interest in the same.


    Position:
    Service Director


    Locations:
    Dallas, TX (100% ONSITE)


    Duration:
    FULL-TIME


    Interview Mode:
    Skype

    Job Description

    Large Program delivery experience in Network and Infrastructure domain.

    Client Relationship Management:
    Build and maintain strong relationships with clients.
    Experience is managing multi locations Global delivery.
    Customer expectation management and conflict management.

    Team Leadership:

    Provide guidance, support, and mentorship to project managers and other team members, fostering a collaborative and high-performing work environment.


    Stakeholder Communication:
    Effectively communicate project status, risks, and issues to internal and external stakeholders, ensuring transparency and alignment.

    Continuous Improvement:
    Drive process improvements and best practices within the project management function, promoting efficiency and effectiveness.

    Risk Management:

    Identify and mitigate project risks, proactively addressing any issues that may impact project delivery and create early warning systems.


    Enablement and Training:

    Work with L&D on creating enablement materials, sessions, and events to ensure the growth and upskilling of the team.

    T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).

    Awareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution
    Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management
    Exposure to Runbook and Cognitive Automation of infrastructure operations
    Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services
    Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions.

    Desirable

    Delivery experience in Network and Telecom
    Experience in customer engagement
    Experience in Onsite/Offshore delivery
    Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.
    Demonstrated ability to elicit customer requirements, define project scope and validate deployment.

    Responsibility Of / Expectations From The Role

    Role Definition:
    Industry Offering / Transformation:


    This role requires an understanding of Service Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.

    Delivery management, Resource management, Competency development, understanding business dynamics.
    Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process.
    Drive team for continuous improvement to enhance customer experience and better resource utilization.

    Key Responsibilities

    Delivery management
    Resource management
    Support new deals with transformation roadmap.
    Financial management

    Thank you,

    Naved Khan

    Account Manager


    Work:

    Cell:

    Email:


    Houston, TX, USA


    We are hiring:
    #J-18808-Ljbffr
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