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87 - Customer Care Representative - Kennebunk, United States - Kennebunk Savings
Description
**87 - Customer Care Representative**
Kennebunk, ME 04043, USA Req #194 Wednesday, June 16, 2021 **** This position qualifies for a shift differential****
**Scope of Work**
The incumbent is responsible for addressing customers needs in the areas of problem resolution, product information, customer product/promotions, general bank information and customer routing through the bank and its subsidiaries via telephone and internet channels. This position will be responsible for the sales and service of all products of Kennebunk Savings Bank and its subsidiaries. The incumbent will be fully knowledgeable of the internet and be expected to handle incoming contacts from customers as well as customer communication initiatives.
**Essential Functions (3)**
**Problem Resolution:**
+ Provides exceptional customer service by handling routine customer issues/inquiries through effective problem resolution
**Product Knowledge:**
+ maintains proficient knowledge of company products and services in order to communicate effectively with customers
**Cross Sales/Referrals:**
+ Provides support for bank-wide product and sales promotions
+ Responsible for recognizing, closing and referring sales opportunities
Supports Customer Care department goals through personal production
**Other Duties and Responsibilities:**
Responsible for onboarding activities
Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
Understands, supports and adheres to applicable organizational policies/procedures and state/federal regulations
Consistently emphasizes the importance of teamwork in the department and company at large
Responsible for keeping abreast of company news and information
Responsible for completing required training and policy review
May serve on various committees
Willingness to take on additional tasks and duties
**Certifications/Licenses Required**
Not applicable
**Desired Knowledge, Skills & Abilities:**
Knowledge of basic internet functionality is preferred
Displays high level of regard for trust and confidentiality
Proficient in Microsoft Office Products
Displays strong written and verbal communication skills
Displays strong organization skills and the ability to multi-task to meet established deadlines
Demonstrates a high level of accuracy and attention to detail
Effectively uses analytical skills to solve technical, as well as, non-technical problems
Prior knowledge of regulations within the financial services industry is preferred
Ability to adapt to change
**Desired Job Experience**
1+ year of related service experience is preferred
Experience in a professional, service focused and fast-paced environment
**Desired Education**
High school or General Education Diploma
**Working Conditions/Minimum Physical Requirements**
Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
Dexterity of hands and fingers to operate a computer and other office equipment
Lifting and moving of moderately heavy objects on occasion
Normally seated for extended periods of time
Revised 01/15/2021 External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
**Other details**
Job Family Banking
Pay Type Hourly
Min Hiring Rate $17.25
Travel Required No
Travel % 0
Telecommute % 25
