- Answer incoming calls and respond to customer emails
- Provide product, service, order-status, and account information to customers
- Process orders, resolve billing issues, exchange, or return merchandise, and adjust customer accounts accordingly
- Research, identify, and resolve customer complaints while maintaining detailed documentation and record keeping
- Identify and escalate unresolved customer issues to management for further investigation
- Follow up calls to customers to confirm appropriate changes were made
- One year of experience working with customers in a phone-based role
- Working knowledge of Microsoft Office, general computer skills, and basic typing skills
- Proven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
- Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
- Ability to use critical thinking skills and make decisions
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Admin Customer Care Representative
3 days ago
Retail Business Services Scarborough, United StatesAddress: USA-ME-Scarborough-145 Pleasant Hill Rd · Store Code: Contact Centers · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The ...
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Admin Customer Care Representative
6 days ago
Peapod Digital Labs Scarborough, United StatesAddress: USA-ME-Scarborough-145 Pleasant Hill Rd · Store Code: Contact Centers · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The ...
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Admin Customer Care Representative
6 days ago
Ahold Delhaize USA Scarborough, United StatesJob Description · Job DescriptionAddress: USA-ME-Scarborough-145 Pleasant Hill Rd · Store Code: Contact Centers · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery br ...
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366 - Customer Care Representative
1 week ago
Kennebunk Savings Kennebunk, United States** The base pay for this position is $19.94 per hour plus $3.00 per hour shift differential** · Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. · Our Core Values - Trust, Integrity, Proactive and Empathy provide the guide posts f ...
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ProSearch Maine Scarborough, United StatesTemp to Hire Scarborough, Maine · Location: Scarborough, Maine · Type: Temp to Hire · Job #19397 · We are currently working with a specialty healthcare client to hire 1-2 patient-centric individuals to join their busy and growing team as a Patient Care Representative. · The ...
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Pro Search Scarborough, United StatesTemp to Hire · Scarborough, Maine · Location: Scarborough, Maine · Type: Temp to Hire · Job #19397 · We are currently working with a specialty healthcare client to hire 1-2 patient-centric individuals to join their busy and growing team as a Patient Care Representative. · The P ...
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Patient Service Representative
2 weeks ago
Maine Medical Partners Scarborough, United States**$**3,000** **Sign on Bonus** · **Current Maine Health Employees not **eligible · - must** be separated from MH for at least 6 months** · **Position Summary** · Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Representative (PSR) is the f ...
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Mla Ii
3 weeks ago
MaineHealth Scarborough, United States**Experienced, qualified applicants are eligible for a $5,000 Sign-on Bonus. This bonus will be prorated for Part Time or Per Diem positions. Please note this bonus is not available to current MaineHealth employees or prior employees that have been separated for less than 6 month ...
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Intake Coordinator
2 weeks ago
New England Life Care Scarborough, United StatesNew England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region's only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. ...
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Rehabilitation Manager
1 week ago
Maine Veterans' Homes Scarborough, United StatesShift: First Shift · **Position Summary**: The Rehabilitation Manager is responsible for managing the Rehabilitation Program as well as direct therapy service in his/her discipline. Responsibilities include program development, staff orientation, development, and the integration ...
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Patient Service Representative
1 week ago
Maine Medical Partners Scarborough, United States**Schedule**: Monday and Tuesday 8-5. Additional 4 hour shift flexible.**Position Summary** · - The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duti ...
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Enteral Patient Service Representative
2 weeks ago
New England Life Care Scarborough, United StatesNew England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region's only non-profit home infusion provider. NELC is a hospital collaborative serving more than 60 hospital systems in Maine, New Hampshire, and Massachusetts. ...
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Solar Panel Installation Technician
2 weeks ago
LaPlante Electric Inc. Scarborough, United States**LaPlante Electric Inc.** is currently hiring for a **full-time Solar Panel Installation Technician** to help us with our roof-mount and ground-mount solar photovoltaic installation projects in the **Scarborough, ME** area. This full-time installation position earns a **competit ...
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Care Representative
3 weeks ago
Kennebunk Savings Kennebunk, United States**367-Customer Care Representative** · Kennebunk, ME 04043, USA Req #327 Thursday, December 2, 2021 · *****This position qualifies for a shift differential*** · Scope of Work** · The incumbent is responsible for addressing customers needs in the areas of problem resolution, p ...
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Recruiter
1 week ago
Granite Bay Care Scarborough, United States**About Granite Bay Care, Inc.** · Granite Bay Care, Inc. (GBC) is a multi-state human service agency providing intensive clinical, nursing, residential, and community-based support services to adults with cognitive, intellectual, mental health, and physical disabilities. · GBC c ...
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Patient Service Representative
2 days ago
Maine Medical Partners Scarborough, United States**Position Summary** · - The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor p ...
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Care Team Patient Services Representative
2 weeks ago
Martins Point Health Care Biddeford, United StatesJoin Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system wh ...
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Patient Registrar
2 weeks ago
Cape Cod Healthcare Falmouth, United StatesTo obtain accurate and complete patient information, enter the data into our HIS system and verify payer information while keeping a Customer focused manner, to assure expedient care and accurate billing. · **Description**: · - Interview patient and/or patient representative to o ...
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InterMed, P.A. South Portland, United StatesJob Description · Job DescriptionThe Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR utilizes written protocols and clinical judgement to gu ...
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Outside Sales Representative
1 week ago
Smith Industries, Inc. Cumberland, United States**Smith Industries, Inc.**, one of the oldest and largest scrap metal recycling companies on the East Coast, is looking to add to our team by hiring a new **Outside Sales Representative/ Buyer.** · Since 1898, our company has been at the forefront of recycling, continuously innov ...
Customer Care Representative - Scarborough, United States - The LaSalle Group
Description
LaSalle Network is actively seeking Customer Care Representatives for one of our clients in the Scarborough, ME area In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking to work with a well-known company, look no further
Customer Care Representative Responsibilities:
Thank you,
Samantha Ball
LaSalle Network
#LI-DNP
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
