Intake Coordinator - Scarborough, United States - New England Life Care

New England Life Care

Verified Company

Scarborough, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region's only non-profit home infusion provider.

NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts.

NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service.

Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you're energized by this opportunity, but your experience doesn't support every qualification in the job posting, we encourage you to apply You still may be the person we are looking for

Summary:

The is an entry level position, with responsibility for comprehensive coordination of care for NELC patients receiving home infusion therapy. This position will have a Sr. Intake Coordinator designated as an official mentor/buddy during the 180day probationary period._

Benefits:

Health Insurance
Dental insurance
Vision insurance
Generous employermatched 403(b) savings program
Company paid: Life insurance, Short

- and long-term disability insurance

Generous Paid Time Off
And much more

Primary Responsibilities:

Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing
Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in patient file.
Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge
Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient's home health needs.
Comprehensively documents all patient related information / conversations in patient's clinical record as updates are presented to Intake staff.
Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
Responsible for documenting and processing the requested delivery through SOP S015 (Time Commitment Process).
Responsible for updating any errors in patient file that is presented through daily reports (i.e., updating Referral sources; updating Access, etc.)
Adheres to NELC Professional appearance standards

Requirements:

Associate of Arts degree preferred.
Previous medical office experience a plus
Medical terminology knowledge preferred.

Preferred Skills

Good Communication skills both verbally and written.
Good organizational skills required.
Good customer service skills required
Attention to detail required.
Working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook) required
Positive, team player a must.

EOE