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    Customer Engineer Office Apps - New York, United States - JDA TSG

    JDA TSG
    JDA TSG New York, United States

    3 weeks ago

    JDA TSG background
    Description

    At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

    We have immediate opportunities for US based O365/ Office Apps experts to join our team working as Customer Engineers (CE's). Positions are full time, salaried roles offering comprehensive benefits. A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE's support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of O365/ Office Apps initiatives.

    Salary range: $90,000 – $110,000 based on experience.

    Travel: CE's are home based and deliver services typically via Microsoft Teams.

    Primary Work:
    • Standard Product Workshops -Training
    • In-Depth Product Reviews -White Board (Chalk Talk) Sessions
    • Health Checks / Assessments
    • Post Operational Review of Product Implementations
    • Product Upgrade / Migration Assessments
    • Systems Performance Reviews
    • M365 Copilot readiness
    • Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
    The Experience you'll need to excel in the role:
    • O365 Office Apps including Outlook, Word, Excel, and PowerPoint, in a support or consulting role
    • O365 Suite administration and troubleshooting at the advanced/expert level
    • Support with Exchange migrations to assist with Outlook, calendaring, and mailbox management
    • Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client server integration
    • Support with Teams migrations and add-in migrations and troubleshooting of Office web apps
    • Support with Power BI migrations, modernizing Access databases
    • Power Automate experience including creating and enhancing automation protocols
    • Working independently in a fast-paced environment
    • Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
    • Meaningful experience with Microsoft enterprise software product offerings
    • Awareness of corporate environments and their business requirements
    • Ability to apply knowledge to improve Microsoft products and the customer experience
    • 5 years in software support, secure infrastructure, IT consulting, or related
    • 5 years working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premises and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related
    • Understanding of ITIL/Service Management, PROSCI, Six Sigma or other project management experience
    • Risk analysis and remediation planning
    • BA/BS degree in Business, Information Technology, or equivalent work experience preferred
    About JDA TSG:

    Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

    Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

    Benefits and Perks:
    • Healthcare - Comprehensive coverage for you and your family
    • Employee Assistance Program - Get support when you or your family need it with counseling and coaching
    • 401K with company match
    • Paid time off
    • Paid parental leave
    • Volunteer Day Off
    • Life insurance - Protect your loved ones and their future
    • Business travel accident insurance
    JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States
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