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    Outbound Customer Service Representative - Atlanta, United States - MultiPlan

    MultiPlan
    MultiPlan Atlanta, United States

    1 week ago

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    Description

    Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

    Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine

    You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.

    Outbound Customer Service Representative

    • You will have a steady Monday through Friday 40 hour per week schedule between the hours of 8:00 am and 6:00 pm CT (9 am to 7 pm ET, 7 am to 5 pm MT). Twice per year, employees are able to pick from available shifts.
    • You have the opportunity to receive an additional quarterly bonus based on performance.
    • We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.
    • Find more information on what it's like to be a MultiPlan employee on our Careers page at

    JOB ROLES AND RESPONSIBILITIES

    1. Communicate with customers primarily by phone to verify and correct demographic information
    2. Research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.
    3. Obtain information from customer and communicate feedback for follow up when required to ensure satisfactory resolution.
    4. Educate providers via phone to ensure inquiry resolution.
    5. Ensure delivery of accurate information updates for input into all of the Company's applications.
    6. Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues.
    7. Collaborate, coordinate, and communicate across disciplines and departments.
    8. Ensure compliance with HIPAA regulations and requirements.
    9. Demonstrate Company's Core Competencies and values held within.
    10. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
    11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

    REQUIREMENTS

    • Minimum HS Diploma or GED
    • Minimum 6 months customer service experience in an office environment
    • Call center or telephone experience in a similar environment or industry
    • Knowledge of medical and claim terminology
    • Communication (written, verbal, listening), organizational, problem solving, leadership, customer service, interpersonal, follow up and data entry skills
    • Ability to demonstrate reliability and dependability
    • Ability to handle escalated situations in a customer service oriented and professional manner
    • Ability to maintain confidentiality in all required situations
    • Ability to dissect, organize and format multiple types of complex provider data for promotional use and/or reporting
    • Ability to customize communication style to educate internal and external customers
    • Ability to work independently as well as part of a team
    • Ability to prioritize and manage time
    • Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Excel and other Microsoft Office products
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