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    Work Management Associate - San Antonio, United States - Capital Group

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    Full time
    Description

    "I can succeed as a Work Management Associate at Capital Group."

    As a Workforce Management (WFM) Associate, your primary focus will play a critical role in administering department workforce activities. You will utilize resources to ensure staffing and service objectives are met. You will effectively communicate daily/intraday updates and changes to our internal stakeholders.

    "I am the person Capital Group is looking for."


    •You demonstrate working knowledge of Workforce Management systems, with 2 years proficiency in NICE, Pulse or other workforce management systems preferred.


    •You have demonstrated strong working knowledge of Microsoft Office programs, with special emphasis on Excel, Teams, and Outlook.


    •You have solid communication skills working with stakeholders at various levels.


    •You possess intellectual curiosity and analytical skills in areas of moderate complexity with a strong attention to detail.


    •You demonstrate ability to prioritize assigned work and complete tasks in a timely manner.


    •You have solid judgement in resolving matters of complexity and/or high sensitivity.


    •You will work a hybrid schedule in the office 3 days a week (Tuesday – Thursday).


    •You have the flexibility to work additional time and/or later shifts as needed.

    San Antonio Base Salary Range: $48,509-$77,614

    Orange County Base Salary Range: $59,029-$94,446

    Hampton Roads Base Salary Range: $49,781-$79,650

    Indianapolis Base Salary Range: $51,667-$82,667


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