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    Event Operations Manager - Honolulu, United States - ASM Global

    ASM Global
    ASM Global Honolulu, United States

    3 weeks ago

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    Description
    Hawaiʻi Convention Center

    Just steps from Waikīkī, the Hawaiʻi Convention Center is an event destination like none other — a stunning marriage of form and function, open to sky and sun between the shade of terraces and lanais, graced with courtyards, waterfalls and fishponds to create a meetings and convention backdrop that is at once tranquil and invigorating.

    Designed by world-renowned architects Wimberly Allison Tong & Goo and LMN, this luminous structure shines like a gem tucked into its tropical setting, blending state-of-the-art technology with authentic island ambiance as a monument to the cultural diversity and legendary spirit of aloha that inspires attendees to see the world in a new light.


    Job Summary:


    Manages the department responsible for setting up and then removing furniture, stage, sport courts and other necessary equipment for events at the Hawaii Convention Center.


    MANAGES FACILITIES DEPARTMENT:

    • Coordinates the work efforts for all event set-ups and customer service needs prior to and during an event at the Hawai'i Convention Center.
    • Disseminates department/company policy information and ensures compliance by Facilities staff. Decides and creates policy improvements.
    • Provides day-to-day management of Department to meet the needs of the venue and client(s). Manages staff to ensure all are properly uniformed, adhering to safety practices and following company/department procedures.
    • Manages labor schedules and attendance to ensure in compliance with overall departmental goals and event needs.
    • Responsible for making hiring and disciplinary action decisions. Conducts performance evaluations of staff.
    • Reports violations to company and/or department policies to Manager, upper management and/or Human Resources. Schedules meetings accordingly to review staff performance and discuss necessary action(s).
    • Monitors pertinent information from management regarding departments, duties or current events and communicates information appropriately to staff as needed.
    • Responsible for the daily scheduling of work assignments for staff, ensuring compliance with guidelines. Provide hands-on supervision, training and re-training where necessary to ensure employees understand and can adequately perform their job duties. Responsible for payroll and monitoring performance through counseling and evaluations.
    • Maintains open communication while ensuring awareness of all current activity or issues which may require immediate action or intervention.
    • Responsible for the distribution and quantity of essential supplies and equipment. Ensures staff has adequate supplies, tools and materials on hand and available.
    • Develops and implements individual event statistics as they pertain to the department.

    OVERSEES CONTRACT LABOR:

    • Collaborates with Management during RFP process for Contract Labor provider. May advise on contract content.
    • Manages contract labor schedule. This includes, but is not limited to, submitting labor requests and ensuring labor provider complies with the requests.
    • Maintains successful working relationship with vendor; holds regular meetings to discuss successes/challenges.
    • Manages contract labor costs in budget.

    MANAGES LOADING DOCK:

    • Coordinates all loading dock operations of the center including freight, trash, and recycling. Directs event and loading dock issues as they pertain to the center.

    FINANCIAL MANAGEMENT:

    • Has overall responsibility for departmental budget. Creates/develops, maintains and manages budget. Documents, tracks, monitors, and analyzes departmental finances. Reports finances, budget and reforecasts and provides recommendations for financial strategy of department expenses to Events department.
    • Coordinates efforts with Director of Events.

    INVENTORY MANAGEMENT:

    • Initiates and coordinates a comprehensive inventory control of all event related equipment on a daily and long term basis.

    SAFETY:

    • Ensures staff abide by all Safety policies and procedures relating to chemical handling and equipment.
    • Operates and oversees staff operation of equipment.
    • Creates, conducts and enforces all safety training for the department.

    Required Qualifications:

    • A minimum education level of: High School Diploma or its equivalent.
    • A minimum of 2 years of related work experience.
    • Must maintain lift certification(s).
    • Must be able to be lift/carry pounds.
    • Must be able to work in difficult positions. This includes frequent sitting, standing, walking, climbing, twisting/bending/stooping, reaching, use of fine finger movements, hand/eye coordination, pushing and pulling.
    • Extensive knowledge of event set-up and loading dock operations.
    • Knowledge of and experience using proper safety techniques, procedures and equipment.
    • Demonstrated ability to follow department and company procedures accurately and efficiently.
    • Strong leadership and supervisory skills; takes initiative; ability to make quick decisions to complete job duties
    • Ability to establish, support and maintain a high standard of productivity in the department.
    • Must possess effective people skills and display an attitude of cooperation and willingness to assist at all times.
    • Ability to establish daily reports and schedules.
    • Effective oral and written communication skills.
    • Must be able to work varied shifts, weekdays, weekends, holidays and additional hours as venue schedule requires.
    • Proficient with Microsoft Office.
    • Must have the ability to work harmoniously in a team setting exhibiting the "Aloha Spirit" to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect the Hawai'i Convention Center's vision, mission statement and values.

    Preferred Qualifications:

    • Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the center's clients and their customers.
    • Ability to consult with and advise clients and their representatives on the center's equipment and layout. Ability to work from meeting planner's notes, contracts and event orders regarding event set-up and operation.
    • Ability to maintain an on-going list by priority of projects and tasks, to assume timely and effective solutions to unanticipated client focused issues.
    Exempt Salary Range 60K-70K annually

    Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

    Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

    They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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