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    Systems Engineer - Atlanta, United States - Worldwide TechServices

    Worldwide TechServices
    Worldwide TechServices Atlanta, United States

    3 weeks ago

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    Description

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Establish a formal onboarding process for new clients to ATS systems and tools.
    • Build technical solution recommendations for client and internal ATS environments.
    • Establish processes to implement and maintain consistent configuration baselines across internal and external client systems.
    • Partner with client managers and business development teams to improve customer experience, service delivery quality and drive business growth.
    • Develop a scalable strategy for server and Office 365 backups of client environments, including documentation, alerting configuration and auditing of configuration
    • Develop a scalable multi-tenant hosting environment for ATS clients.
    • Oversee the management of multi-tenant network and system monitoring systems (NMS) for clients
    • Manage Microsoft 365 baseline configurations for client environments
    • Leverage monitoring statistics and trends from client system performance to continuously improve performance.
    • Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices
    • Manipulate data from various sources and integrations with excel or scripting
    • Generate required documentation during audits
    • Participate in developing and maintaining technical documentation associated with client environments
    • Assist with developing automated processes
    • Present a security mindset at all times
    • Ability to identify technical and process gaps within client environment configurations and provide remediation action items
    • Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans
    • Ability to work as part of a team to solve problems
    • Self-starter, maintaining a positive attitude, who is always looking for a way to do things better
    • Additional requirements may exist if offer of employment is extended
    BASIC REQUIREMENTS:
    • Bachelor's degree in a related field or equivalent work experience
    • 1 + year of experience with Azure Administrator / CCNP or progress toward Azure Administrator
    • 2 + years of experience with Microsoft Endpoint Management/Intune and Microsoft Exchange
    • 1 + years of experience with SharePoint Online
    • 1 + year of experience with Routers and routing protocols
    • Knowledge of Web application hosting (IIS, LAMP), SQL Server and Remote support applications
    • Knowledge of Dell and HP Workstation/Server Hardware and Patch Management
    • Strong technical writing skills
    PREFERRED QUALIFICATIONS:
    • At least 5 years prior experience in a managed services provider environment
    • 2 + years of experience in Windows Server with Active Directory, Office 365, and Azure AD
    • 3 + years of experience with Google Cloud Platform, AWS and Azure
    • Knowledge of Network, Endpoint and cloud security concepts
    • Knowledge of Linux administration
    • Knowledge of Server and SaaS Backup software applications
    • Knowledge of VMware and other virtualization applications
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