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Customer Service Representative - Burnsville, United States - Bosch Group Inc
Description
**Customer Service Representative**
12000 Portland Ave. S. - Suite 200, Burnsville, MN, United States
Full-time
Legal Entity: Bosch Security Systems Inc.
**Company Description**
Bosch Service Solutions | Providing Innovative Service Solutions Worldwide
Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as Business and Shared Services.
Around 9,000 associates provide and optimize customers business processes in approximately 40 languages. Visit our website for more information at
**Pay beginning at $17/hr, benefits begin on the first day of employment, bonuses, PTO and flexible schedules**
**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.**
**Job Description**
Come Join our Team
Come join our growing organization We are looking for talented Customer Service Representatives who possess strong communication and customer service skills for our Customer Service Center located in Burnsville, MN providing services such as:
TeleService
Stolen Vehicle Recovery
Automatic Collision Notification
Enhanced Roadside Assistance
Concierge Services
Critical Calling
Door Lock/Unlock
Customer Relations
Hands-Free Calling
If you have an ambition to learn, enjoy making a difference and helping people, we would love to have you join our team
**Qualifications**
**Job Purpose**
The Customer Service Representative position is responsible for answering incoming calls and providing excellent customer service to BMW customers, following program guidelines and call center standards.
**Customer Service Representative**
Respond to incoming calls from customers and provide them with accurate answers and guidelines related to the program.
Develop customer relationships that contribute to business objectives and promote customer loyalty
Research and resolve customer questions and issues to ensure customer satisfaction and retention
Process tickets using a web based system to escalate customer issues as needed
**Requirements**
Minimum of High School Diploma
0-2 years of experience working in a call center environment
Excellent communication skills, both verbal and written
Proficient in Microsoft Office and web based applications
Knowledge of customer service
Strong interpersonal skills
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment with daily work processing deadlines
Ability to work effectively without supervision
Strong in leadership, empathy, communication, and team orientation
**Additional Information**
**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.**
*By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.*
*BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.*
*FIRST Robotics* *(For Inspiration and Recognition of Science and Technology)*
*AWIM* *(A World In Motion)*
Customer Service Representative
12000 Portland Ave. S. - Suite 200, Burnsville, MN, United States
Full-time