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    Field Service Technician - Minneapolis, United States - Syntegon Technology

    Syntegon Technology
    Syntegon Technology Minneapolis, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Company Description

    Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology has operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology.

    Job Description

    Position Summary:

    Responsible for installation, testing, analyzing, maintaining, repairing and training on Packaging Equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction.

    Key Responsibilities:

    Essential Functions:


    • Provide field service repairs, installations and training at our customer sites.


    • Train customers on proper operations, machinery updates/modifications, and maintenance and safety rules of packaging machinery.


    • Coordinate development activities and upgrades related to improving machine functionality.


    • Assist production with final machine testing and checkout.


    • Provide support to multiple stakeholders (customers, sales and other product line departments) on all aspects of operating control systems, equipment and machinery.


    • Participate in internal, external and vendor training in order to maintain technical expertise and proficiency on all packaging equipment and applications.


    • Work in tight quarters; on top of and underneath equipment. Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).


    • Must be able to lift up to 50 lbs on a regular basis.


    • Travel extensively on short notice in North America and Internationally which requires proximity within 50 miles of a major metropolitan airport.


    • Up to 80% travel required.


    • Submit to safety, background and drug/alcohol testing as required by customers.


    • Must use personal protective equipment as necessary.

    Qualifications

    Basic Requirements:

    Must possess a minimum of a 2 year Packaging Machinery degree and have at least 2+ years of work experience in the packaging industry including experience with at least one Bosch model Wrapper, Robot, or Carton erector/loader/closer

    Preferred Qualifications:


    • Experience installing and troubleshooting PLC motion control software and hardware including experience in repair/maintenance of capital equipment or electronics such as servo drives, HMI's and programmable controllers.


    • Strong Interpersonal, written and verbal communication skills


    • Customer service focus


    • Strong PC skills including Microsoft Office programs


    • Ability to work independently

  • German Speaking Skills a plus

    • The welfare of our employees' matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees' needs.

    Benefits:

  • 401(k) – attractive employer match
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance – Employer paid

    • *Union varies

  • Identity Theft Insurance – Employer Paid
  • Education Assistance Program
  • Paid Time Off
  • Employee Assistance Program
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance

    • Additional Information

    The expected compensation range for this position is between $65,000 – $100,000 based on a full-time schedule.

    Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits

    Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

    • By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

    All your information will be kept confidential according to EEO guidelines.

    NOTE: All official Syntegon job postings can be found at . Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

    Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

    • By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
    We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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