Account Manager - Winston-Salem, United States - WestRock

WestRock Winston-Salem, United States

2 weeks ago

Full time

Description

Description & Requirements

WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.

Opportunity summary:
As Account Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers.

Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

How you will impact WestRock

• Serve as the liaison between WestRock and customer to support supplier plants in improving overall customer service

• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer

• Ensure the needs of customers are met while aligning to meet MD business objectives

• Assist with budget development and management cross-functionally with Sales and Financial Managers

• Develop understanding of customers' market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines

• Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value

• Complete and develop Opportunity Plans that are in support of and align with Corporate Account's Key Account Profiles (KAP's)

• Review Opportunity Plans with VP Sales on a regular basis

• Partner with production, manufacturing, and account team to ensure customer needs are properly communicated

What you need to succeed:

• Bachelor's degree

• 2 to 3 years of experience in POP displays/packaging industry

• 5+ years of related experience in sales, project management, and/or technical training

• Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry

• Proven experience with packaging systems

• Demonstrated sales competence and business acumen

• Ability to provide clarity to complex problems and develop long-term solutions

• Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels

• Possess effective leadership qualities and insightful business judgment

• Excellent computer skills including Word, Excel and PowerPoint

• Excellent written and verbal communication skills

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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