- Builds strong relationships internally and externally to create an exceptional customer experience.
- Responsible for client driven projects and initiatives and ensuring they are completed promptly and to the customers' expectations.
- Review client performance, and work cross-functionally to implement process changes and procedures that mutually benefit the client and the Jay Group
- Develops job procedures to standardize client-specific processes and effectively communicates timelines internally and externally to ensure alignment.
- Perform general account administration, i.e. report generation, order processing, KPIs (Quality, Delivery Performance, Transportation & Client Cost), in weekly or monthly Business Review meetings with the clients.
- Collaborate with the internal Jay Group team (Sales, Client Services, Manager, Operations & IT) to identify new opportunities within a client's business that help drive revenue and overall profitability.
- Work closely with internal and external stakeholders to ensure forecast accuracy and offer data-driven solutions to understand trends across assigned accounts.
- Review and report on transportation programs (large carriers and regional carriers) to ensure they are aligned with client's expectations.
- Previous college or business school degree with 2-4 years of account management and/or logistics experience required.
- Must have professional oral and written communication skills.
- Excellent problem-solving skills.
- Ability to multi-task to meet tight deadlines.
- Have business intelligence skills.
- Proficient knowledge of Microsoft Word, Excel, Outlook, and PowerPoint are required.
- Previous experience working in an AS400 environment is preferred.
- Experience in an e-commerce/fulfillment account management position is strongly preferred.
- 401K with company discretionary match
- Dental Insurance
- Employee Assistance Program
- Health Insurance
- Life Insurance
- Long Term Disability insurance
- Paid Holiday Hours
- Paid Time-Off
- Plum Benefits
- Short Term Disability Insurance
- Vision Insurance
- Weekly Pay
- Uphold Jay Group Core Values
- Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
- Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
- We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
- Built on Trust: We live our legacy of being open, honest, ethical, and genuine.
- Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.
- Must be willing to submit a background check.
- Ability to work legally in the United States
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Sr Account Manager - Lancaster, United States - The Jay Group
Description
Job DetailsJob Location
Corporate Headquarters - Lancaster, PA
Education Level
2 Year Degree
Travel Percentage
Negligible
Job Shift
1st Shift - Flexible Schedule
Description
Jay Group is looking for a Sr Account Manager to support day-to-day fulfillment activity across our diverse portfolio of strategic clients. Candidates should possess strong customer service skills and have experience analyzing and interpreting key metrics, identifying opportunities for additional products and services, creating presentations that highlight Jay Group performance to customer-driven SLAS, as well as providing industry-leading expertise in the Ecommerce industry.
Sr Account Manager Responsibilities but not limited to:
Qualifications:
Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.
Benefits:
Join our team
