- Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
- Good Understanding on Telecom O/BSS applications
- Good Understanding on support cycle and Production deployments
- Excellent problem-solving and analytical skills
- Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
- Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
- Excellent verbal and written communication skills
- Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide technical training and support to internal teams as needed.
- Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
- Excellent verbal and written communication skills
- Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
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OSS L3 Support Engineer - Richardson, United States - Abode Techzone LLC
Description
Title: OSS L3 Support Engineer with Telecom domain ( Application Support )(Please know client is open to accept Java Developers profile who are comfortable for Support role.)
Location: Richardson, TX /Tampa, FL/Basking Ridge, NJ/ Ashburn, VA /Alpharetta, GA onsite
Duration: 36+ months( on every 6 months extension)
Client: Telecom
Open for all Visa
Overview:
