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Beaverton

    Customer Experience Quality Analyst - Beaverton, United States - Dat Services Inc

    Dat Services Inc
    Dat Services Inc Beaverton, United States

    6 days ago

    Default job background
    Description

    Customer Experience Quality Analyst

    at DAT Beaverton, OR, USA

    DAT is seeking a detail-oriented and efficient Customer Experience Quality Analyst to join their Product Support team in Beaverton, OR. About DAT

    DAT is a cutting-edge SaaS technology company with a rich history of 43 years in revolutionizing transportation supply chain logistics. They continuously innovate by offering software solutions to millions of customers daily, providing essential data and insights for informed business decisions and increased profitability. Operating the largest marketplace in North America, they handle billions in global shipment transactions annually. With headquarters in Portland, OR and Denver, CO, DAT also has offices in MO, TX, and Bangalore, India.

    Your Role

    • Monitor and assess inbound and outbound customer interactions to ensure adherence to quality standards
    • Identify trends and provide training to agents for continuous improvement
    • Drive customer loyalty through exceptional service and industry knowledge

    Desired Candidate Qualifications

    • Aptitude for analyzing trends in a dynamic environment
    • Excellent communication skills with keen attention to detail
    • Effective team player with the ability to work independently
    • Proficiency in coaching, empathy, and positive engagement

    Key Responsibilities

    • Evaluate customer interactions to uphold quality standards
    • Provide feedback and coaching to support representatives
    • Track performance metrics and compile reports on call trends
    • Collaborate with leadership to enhance procedures and drive efficiency

    Requirements for Success

    • 3+ years of QA experience, preferably in a call center environment
    • Adaptability to change and prioritization in a fast-paced setting
    • Strong problem-solving skills and organizational capabilities
    • Ability to collaborate effectively and work both independently and in teams

    Join DAT

    DAT values diversity in the workforce and ensures equal employment opportunities for all employees and applicants.

    Equal Opportunity Employer

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