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    Patient Call Center Agent - New York, United States - Tru Medical Management

    Tru Medical Management
    Tru Medical Management New York, United States

    3 weeks ago

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    Description

    Job Description

    Job Description
    Patient Call Center Agent Job Responsibilities and Duties:

    · Answer all incoming calls, and address patient's inquiries, needs, complaints, or other issues
    · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
    · Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
    · Assisting in patient translation, if required
    · Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
    · Confirm patient visits for next day appointments
    · Identify and escalate issues to management
    · Complete daily call logs and reports
    · Sorting and filing all incoming fax correspondence
    · Other duties as assigned

    Patient Call Center Agent Qualifications and Skills:
    · High school diploma or equivalent
    · Superior active listening, verbal, and written communication skills
    · Knowledge of customer service practices and principles
    · Excellent data entry and typing skills
    · Ability to handle stressful situations appropriately
    · Fluency in Spanish
    · EMR experience a bonus

    Benefits:
    • Holiday pay
    • Commuter benefits
    • 401K
    • Bereavement leave
    • On-the-job training
    • Paid time off
    • Paid training
    • Promotional/growth opportunities
    • Full-time/Part-time opportunities
    Job Types: Full-time, Part-time

    Education:
    • High school or equivalent (Required)
    Experience:
    • Customer Service in a medical setting: 1 year (Required)
    Language:
    • Spanish (Required)
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