Desktop Support Technician - Pooler, United States - TEKsystems

TEKsystems Pooler, United States

2 weeks ago

Description

Job Description

Duration

Duration Unit

Month(s)

Req Description

Description

Our client is looking for a Senior Desktop Support Technician to support their Warehouse Facility on a 6 month contract to hire engagement. This person should have 2 + years\' experience supporting RF Devices, Barcode Scanners, Windows OS, and Printer Support.

Enterprise Req Skills

rf devices,zebra printers,barcode scanners,troubleshooting,hardware support

Job Title

desktop support technician- Savannah, GA

Top Skills Details

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned
 25% Apply advanced systems analysis techniques and procedures, including consulting with internal users and external clients, to determine hardware, software, or system functional specifications for one or more warehouses/clients.
 25% Analyze, triage, prioritize and resolve Level 2 & 3 Incidents (complex problems) within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.
 20% Participate with other team members to ensure technical projects, problems, and outages are completed successfully while working as a liaison between site leadership, other technical teams, and IT Client Support team.
 20% Perform deployments, upgrades, maintenance, and troubleshooting of computers, Apple Devices, Ubuntu stations, automation equipment, mobile phones, scanners, network equipment, printers, telephones, and other end-user equipment.
 10% Perform proactive analysis to identify opportunities to increase IT Equipment/System availability and work with a supervisor to develop, document, and implement solutions.

Worksite Address

,Pooler,Georgia,United States,31322

Additional Information

Drug Test Required

true

Experience Level

Expert Level

External Communities Job Description

EVP

Ability to support a Fortune 500 company.

Work Environment

WORK ENVIRONMENT & PHYSICAL DEMANDS- The Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Space
 Warehouse with high noise level.
Hours of Work/Travel
 Extended hours including weekends.
 Hours vary to cover nights and weekends.
 Local travel between branches required occasionally.
 Travel between regions/corporate headquarters occasionally.
Physical Activity
 Able to lift 50 pounds.
 Walks or stands for majority of time

Additional Skills Tags

Additional Skills & Qualifications

SUPERVISORY RESPONSIBILITIES:
 This Job has no supervisory responsibilities but will lead the work of others.
 Mentor, train, and guide newer/less experience team members.

JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
 Analytical Skills -
o Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
 Communication Skills –
o Presents organized and thorough information and data appropriate for intended audience.
 Time Management Skills -
o Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
 Other -
o Establishes and maintains effective, collaborative work relationships both internally and externally

Technical Competencies
o Basic Computer Skills –

• Quickly learns and achieves proficiency in end-user equipment and new software applications as needed.
o Other Technical / Computer Skills -

• Acts as subject matter expert for End-User IT Systems

• Understands and is familiar with the most widely known and emerging tools and technologies.

• Understands and is familiar with Service Now ticketing system.

• Understands and is familiar with SolarWinds network monitoring tool.

Business Qualification

Impact to the Internal/External Customer

Interview Information

MS Teams with possibility on onsite Interview with Hiring Manger and Team Leads.

Why is Position Open?

Business Challenge

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