NOC Technician/Network Specialist - Tifton, United States - TruVista Communications, Inc.

Description

Position Title:
NOC Technician/Network Specialist

Department:
Network Operations Center (NOC)

Location:
Tifton, GA

Reports To:
Manager,

Network Operations Date:
May 19, 2023

Department:
Network Operations Center (NOC)
Reports To:
Manager,

Network Operations Date:
January 2023

General Summary:
The NOC Technician/Network Specialist position is assigned to the TruVista NOC and reports directly to the Manager within the Network Operations Center


Key responsibilities include:
installation, maintenance, troubleshooting, and repair of allnetworking equipment including routers, firewalls, switches, access points and other apparatus.

Other responsibilities may include installation, maintenance, troubleshooting, and repair of all electronic gear (Video, Voice, and Data) located in the Headend.

This position also requires installing both copper and fiber jumpers and the ability to utilize associated test equipment (OTDR/Light meters as examples) to aid in troubleshooting and testing.

Additionally, knowledge of RF transmitters/receivers and the ability to troubleshoot Coaxial Signal levels is a plus.

This position also requires work in the Fiber to the Home (FTTH) deployment installing SFPs, fiber jumpers, and PON-related work.

This position requires being available and on-call a large part of the time. TruVista NOC personnel must be team players and work well with others outside the department.

Essential Job Functions:
The essential job functions include but are not limited to the following:
Grow, maintain, and troubleshoot TruVista's data network.
Document procedures and the network.
Exercise awareness and provide recommendations on Network Security regarding procedures and implementation.
First-level support for complicated video outages and troubleshooting.
All level support for complex network outages and troubleshooting.
Participate in the team's on-call rotation.
Perform all duties that the NOC Manager may assign.

Knowledge, Skills, and Abilities:
Leadership

• Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.

Professionalism

– Maintains a professional appearance. Approaches others tactfully, reacts well under pressure and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
Interpersonal Skills

• Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas.

Communications

• Speaks clearly and persuasively in positive and negative situations, listens and gets clarification, and responds well to questions. Adept at composing professional business correspondence. Must possess excellent clientfacing and internal communication skills.

Teamwork

– Provides and welcomes feedback, contributes to a positive team spirit, and supports team members' efforts to succeed.
Organizational Support

• Follows policies and procedures and completes administrative tasks correctly

Planning and Organizing

• Prioritizes and plans work effectively and uses work time efficiently

Interpretation

– Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations
Computer Skills

– Possesses solid operating knowledge of Microsoft OS, Linux OS, Microsoft Word, Excel, and Outlook.
Job Knowledge

– Must have a solid understanding of networking fundamentals.
Flexibility

– Must be able to work outside regular business hours when necessary.

Qualifications :
CCNA, Network +, or higher certification required.
Service provider network experience is a plus.
Business network experience is a must.
Applicants must be capable of Layer 2, Layer 3, and Layer 4 troubleshooting.
Applicants must be capable of using Wireshark and system logs to isolate network issues.
Applicants must be proficient in how firewalls, ACLs, and VLANs integrate together, as well as what breaks them.
Applicants must be proficient in DHCP and SIP as well as the configuration and troubleshooting of both.
Knowledge of telecommunication systems and protocols.
Ability to configure, troubleshoot, and maintain VOIP devices and SIP services is required.
Ability to understand and use various vendor's CLI as well as GUI.
Ability to work independently and make sound technical decisions using the information at hand.
Proficiency with computers and Linux as well as windows-based software.
Ability to express oneself clearly and concisely both verbally and in writing.
Ability to deal effectively with customers and employees.
Desire to take ownership of projects.
Ability to troubleshoot complicated problems.
Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
Working knowledge of electricity.
Ability to work with minimum supervision.
Ability to adjust work schedule to support shifts of various lengths and start/stop times based on workload.
Live within TruVista's service area or 30 minutes.
Meet physical demands outlined in the physical demands section of this job description.
Two years of experience working with data networks.
Experience with FTTH. (Fiber to the home)
High school diploma, GED, or equivalent combination of education and experience.
Must possess and maintain a valid driver's license with a safe driving record.
Must be eligible and willing to obtain any required medical certification and/or license to operate a commercial vehicle.
Must pass a pre-employment background check, including driver history, medical and drug test, and criminal history.
Must be capable of working in all temperatures, climates, and weather conditions.
May include some travel, including an overnight stay.
Experience with hybrid fiber coax systems and RF services is a plus.

Physical Demands:
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the employee is regularly required to talk and listen. The employee is regularly required to use hands or fingers; to handle or feel objects, tools, or controls. The employee must regularly stand, walk, sit, and reach while using their hands and arms.

The employee must frequently lift and move at least 25 pounds and occasionally lift and move up to 75 pounds.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is required to operate a motor vehicle daily. The noise level in the work environment is usually low to moderate. Must be available to occasionally work after regular business hours, based on the company's needs.

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