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    Service Manager - Dallas, United States - RIDENOW POWERSPORTS

    RIDENOW POWERSPORTS
    RIDENOW POWERSPORTS Dallas, United States

    6 days ago

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    Description

    Job Description

    Job Description

    At RideNow Powersports, our success depends on providing the best customer service in the industry If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn

    RideNow Powersports of Farmers Branch is a subsidiary of RumbleOn, the largest powersports retailer in America This provides our team members with unlimited resources and opportunity If you are a highly motivated Service Manager with strong leadership skills this could be the perfect fit

    Responsibilities

    • Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more.
    • Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met.
    • Effectively coach and train service department team members.
    • Track the day-to-day performance, growth, and profitability of the service department.
    • Build and maintain a loyal customer base by providing prompt, dependable and high-quality service to all customers.
    • Maintain a list of all ROs and review daily for problems, deletions, and concerns.
    • Cashier completed repair orders and forward to accounting according to department procedures.
    • Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service.
    • Maintain a positive working relationship with all departments and employees.
    • Any other duties deemed necessary for the overall success of the department and dealership as a whole.

    Requirements

    • Minimum of 5+ years of progressive experience within a powersports service department.
    • Full understanding of operations within the service department.
    • Highly organized with a strong sense of urgency.
    • A strong focus and determination for superior CSI scores (Customer Service Focus).
    • Strong sales and management skills.
    • Previous experience in developing and coaching a high-performance service team.
    • Valid driver's license and motorcycle endorsement preferred.
    • Computer literate.
    • Mechanically competent.
    • Excellent customer service and communication skills.

    Benefits

    What RumbleOn/RideNow Powersports Offers You:

    A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...

    • Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee's Medical insurance)
    • Life and disability insurance
    • Generous Vacation/PTO Plan
    • Employee discounts
    • Dedicated leadership team who supports and cares for employees
    • The opportunity for growth and a solid long term promote from within
    • Competitive Pay- Base Salary plus commission payout on department performance
    • Awesome company work hard but play harder
    • And more...

    *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·

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