Service Manager - Village of Waukesha, WI, United States - Oceanic Ventures

Oceanic Ventures

Verified Company

Village of Waukesha, WI, United States

3 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

The Village of Waukesha, WI is home to the largest Hyundai dealership in Europe and one of the largest automotive dealer groups in Germany, Die Automobile Darmas GmbH.

With over 200 employees at ten locations and 11,000 vehicle sales per year, we have been setting standards in sales, continuity, reliability, and quality since always focused on meeting the needs of our customers.

We are currently seeking a:

Service Manager (m/f/d)

Your responsibilities:

Management of the entire service department of approximately 5 dealerships, including workshop and customer service
Ensuring smooth operations and efficient organization of all service activities
Compliance with manufacturer requirements, quality standards, and legal regulations
Development and implementation of strategies to increase service revenue and customer satisfaction
Staff planning, leadership, and development, including training of service personnel at each location
Handling of customer complaints and resolution of service issues in close collaboration with the sales team
Management of service contracts, warranty claims, and insurance cases

Your qualifications:

Completed technical training in the automotive sector or equivalent qualification
Several years of experience in a managerial position in the service department
Strong leadership skills and experience in staff development
Excellent problemsolving and decisionmaking abilities
Outstanding communication and customer orientation skills
Organizational skills and the ability to work in a dynamic environment
Independent, structured, and reliable work style
Teamwork and strong communication skills

What