ServiceNow Delivery Lead - Atlanta, United States - Saicon Consultants

Saicon Consultants Atlanta, United States

2 weeks ago

Description

Job Description

Job Description
ServiceNowDelivery Lead

(Mixof ServiceNow BA + PM,)

Scope of the role
The role is responsible forsupporting, developing, configuring, testing, implementing, and maintaining theService Desk application - Service Now. The role will work closely withthe business, 3rd party development partner and IT teams.
Key Responsibilities
Providethought leadership and subject matter expertise related to ITSM productprocesses
Participatein the delivery of projects and solutions to completion in a team environmentwhile demonstrating a consultative personality and collaborative

communicationstyle.
Performdaily operational and support tasks on the Service Now platform
Identifyingareas of ITSM process improvement (efficiency and effectiveness) andrecommending solutions that detail pros, cons and risks
Managingand communicating ITSM process and business requirements ensuring that theproposed solutions meet the customer's expectations
Leadclients in their efforts to take advantage of the ServiceNow

functionalcapabilities

and in their efforts to improve their ITSM processes
Activelylisten to customer needs and translate collaborative discussions to formalrequirements
Workwith Project Manager/Architect to maintain open communications, and ensureultimate project deliverables are understood by internal and

externalstakeholders
Connectwith QA team, manage user acceptance testing
Createend user communications, draft training materials, and host training sessionsas needed
Playa key role in the rollout of documented procedures through enterprise changemanagement and enterprise release management processes
Collaborateclosely with developers to implement the requirements, provide necessaryguidance to testers during QA process, and adjust communications per audience
Abilityto work directly with internal and external clients
Demonstratesrequirements

gathering and analysis, solution design, development taskmanagement, quality assurance and release management

Skills / Experiencerequired
Sound knowledge of ServiceNow application(S) integration with third

partysystems/applications.
Scripting experience - JavaScript, HTML
Participate in internal and customer meetingsidentify unique use cases for the Service Now platform
Strong understanding and experience with

leading,configuring

and developing with ITSM toolsets such as ServiceNow, HP Service Desk, HP ServiceManager, Cherwell and Remedy
ITILCertification preferred
Knowledgeand experience in Agile methodology, including creation of stories
ServiceNowCertified

System Administrator qualification or proven recent experience insystem administrative duties in ServiceNow
Goodanalytical skills, structured and methodical approach, highly organized
Demonstratesworking

knowledge of Service Now core architecture and especiallymodules such as Service

Catalog/Incident/Change/ProblemManagement/

Knowledge Management/ Self-Service Portal

#J-18808-Ljbffr

IT Delivery Lead

1 week ago

Honeywell Atlanta, United States

**IT Delivery Lead (CRM)** · This job is available in 2 locations Category Information Technology Job Id req334396 JOB DESCRIPTION **Join a team recognized for leadership, innovation and diversity** · Honeywell is charging into the Industrial IoT revolution with the establishme ...
Senior Delivery Lead

1 week ago

Inspire11 Atlanta, United States

Inspire11 is a full-service consulting firm that helps clients reach their full potential by getting closer to their customers, their employees, and their communities. Utilizing innovative and strategic thought with technology to bring change and disruption to life. · Our team p ...
Payments Delivery Lead

13 hours ago

Apex Systems Atlanta, United States

Position: Payments Delivery Lead · Client: Large Bank · Contract Length: 12+ month contract (potential to extend/convert) · Location: Hybrid in Atlanta, GA OR Richmond, VA - 3x/week onsite · W2 Contract Opportunity - no C2C · Position Requirements: · 5+ years experience in Projec ...
Technical Delivery Lead

1 week ago

TekStream Solutions Atlanta, United States

A TekStream client, an innovative startup dedicated to providing cutting-edge financial services solutions, has an amazing opportunity for a Technical Delivery Lead / Program Manager to join their team from the ground up · This pivotal role begins by focusing primarily on interf ...
Digital Delivery Lead

1 week ago

ARCADIS Atlanta, United States

Job Description · Arcadis is seeking a Digital Delivery Lead with an engineering background to support delivery of transportation infrastructure projects. · Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural ...
Digital Delivery Lead

1 week ago

Bose Atlanta, United States

Job Description · About Bose · You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello". It's in these moments that sound matters most. At Bose, we believe sound is the most powerfu ...
delivery driver lead

1 week ago

Sherwin-Williams Company Alpharetta, GA, USA, United States

This position is responsible for delivering products to customers from Sherwin-Williams stores using box and flat-bed trucks. Drivers ensure deliveries are complete, packed correctly, and safely delivered to the correct customer. Drivers are accounta Delivery Driver, Lead, Driver ...
Senior Technical Delivery Lead

1 week ago

Inspire11 Atlanta, United States

Turn it up to 11 as a · Data Solution Owner · Elevens, as we call ourselves here, arepassionatelycurious,highlycollaborative, andunabashedly authentic. At Inspire11, we believe everyone drives change, everyonetakes ownership of their career, and no idea is too odd to embrace.Ou ...
Delivery Lead Senior Manager, Analytics

6 days ago

Mindlance Atlanta, United States

Job Title: Delivery Lead Senior Manager, Analytics (Databricks) · Location: 100% Remote is OK but need someone who can work EST time zone · Job Summary: · We are seeking a highly motivated and experienced Delivery Lead to join our analytics team. As the Delivery Lead, you ...
Sr. Lead Insights Analyst, Delivery

2 weeks ago

Chick-fil-A Atlanta, United States

Overview · As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Anal ...
Sr. Lead Insights Analyst, Delivery

6 days ago

Chick-fil-A Atlanta, United States

Overview: · As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Anal ...
Sr. Lead Insights Analyst, Delivery

6 days ago

Chick-fil-A Atlanta, United States

Overview: · As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Ana ...
Sr. Lead Insights Analyst, Delivery

1 week ago

Chick-fil-A Atlanta, United States

Overview · As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Anal ...
Delivery Lead Senior Manager, Analytics

5 days ago

Mindlance Atlanta, GA, United States

Job Title: Delivery Lead Senior Manager, Analytics (Databricks) · Location: 100% Remote is OK but need someone who can work EST time zone · As the Delivery Lead, you will be responsible for leading a team that utilizes Databricks to deliver cutting-edge analytics solutions. You ...
Transportation Supervisor

1 hour ago

SYSCO Atlanta, United States Full time

Company: · US0002 Sysco Atlanta, LLCZip Code: · 30337Minimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and pro ...
Lead Business Data Architect, Serviceability

6 days ago

Cox Communications Atlanta, United States

Cox Communications is looking for a Lead Business Data Architect to be a core member of the Cox Business Enablement team. In this role, you will know and understand current and future Serviceability and Spatial Processing & Analytics technology and define how that technology will ...
Client Solutions Lead

6 days ago

Thought Logic Consulting Atlanta, United States

Better Focus. Better Results. For Everyone_. Thought Logic is a true business consultancy that prides itself on forming trusted, enjoyable working relationships with our clients and fitting seamlessly into their corporate cultures. We work with the most highly respected and innov ...
Service Manager

1 week ago

Terminix | Forest Park Atlanta, United States

**What is this role about?** · Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. · **W ...
Lead Product Manager, Trust

1 week ago

Calendly Atlanta, United States

**About the team & opportunity** · What's so great about working on Calendly's Product team? · We aim to design a seamless product experience that delights our customers. · Why do we need you? We're looking for a Lead Product Manager to champion the Trust & Safety of the Calendly ...
District Medical Director

4 days ago

One Medical Atlanta, United States Full time

About Us · One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience fo ...