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    Medical Phone Assistant - Muskegon, United States - Muskegon Family Care

    Muskegon Family Care
    Muskegon Family Care Muskegon, United States

    1 week ago

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    Description

    Position: Medical Phone Assistant Location: Muskegon, MI

    Job Id: 701 # of Openings: 0 Certified/Registered Medical Phone Assistant
    Part-time and Full-time opportunity
    Muskegon Family Care
    2201 S. Getty St.
    Muskegon, MI 49444

    Competitive Benefit Package including Tuition Reimbursement up to $1,500 annually, 401K with a 3% employer contribution.

    SUMMARY
    Under the direct supervision of the Clinic Director. Answers phone calls pertaining to medical related questions by performing the following duties.

    ESSENTIAL JOB FUNCTIONS : including the following. Other duties may be assigned.
    Answer medical questions and give recommendations to patients; Document all correspondence in EHR.
    Submits pharmacy requests to provider as needed.
    Give lab test results to patients.
    Take incoming calls from other healthcare agencies.

    Maintains a courteous, helpful and conscientious attitude in dealing with patients, family members and co-workers, ensuring professionalism and confidentiality at all times.

    Regular and prompt attendance at work.

    Drawing of blood from patients either by venipuncture or capillary puncture for the purpose of collecting specimens to be analyzed.

    Running Point of Care testing.
    Store specimens for subsequent processing and prepares specimens for transport to other laboratories.
    Follows safety guidelines at all time in accordance with the Universal Blood and Body Fluid Precautions.
    Performs laboratory-related clerical duties including record keeping and entering data into computer databases.
    Respond to in-person and telephone requests from providers, patients, and clinical staff.

    Check standard supply inventory to assure adequate inventory levels and either places supply orders or notifies manager when orders need to be placed.

    Clean working surfaces and disposes of bio hazardous waste in accordance with MFC policy.
    Responsible for having knowledge of blood collection tubes.
    All other duties as assigned.
    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION, CERTIFICATES, LICENSES, AND/OR EXPERIENCE
    High school diploma or equivalent required. Registered or Certified through the AAMA or AMT as a Medical Assistant. CPR/BLS certification required within 6 months of employment. Two years related experience and/or training preferred. Computer and Medical Terminology experience preferred. Muskegon Family Care requires all team members, including temps, contractors, interns, residents, students, etc. to receive the COVID-19 vaccination subject to certain exclusions. Muskegon Family Care is committed to granting reasonable accommodations in accordance with applicable laws.
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