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    Service Desk Personnel - Nashville, United States - Crescens

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    Description
    Job Title: Service Desk Personnel
    Location: Nashville, TN
    Duration: 12+ months

    ***Candidate Must Be Local***

    DESCRIPTION:
    • Must be able to lift at least 50 pounds.
    • IT Call Center Experience preferred
    • Able to handle call volume of up to 30 calls per day.
    • People/Customer Service skills required
    • Printer Administration and Troubleshooting
    • Server Print Queue, and local Queues
    • Active Directory Management
    • Able to navigate Different OUs
    • Able to look up attributes
    • Able to reset password and unlock accounts.
    • iOS Management, Support, and Deployment
    • Setting up new phones/Ipads
    • Resetting iTunes accounts
    • Resetting network settings
    • Backup/Restore device data
    • Video Conferencing
    • Cisco WebEx
    • MS Teams
    • Cisco Presence video solutions
    • Network troubleshooting
    • Internal vs external
    • VPN
    • LTE
    • Wifi
    • Application Troubleshooting
    • Account permission
    • Compatibility settings
    • Browser vs installed
    • Remote support
    • MSRA
    • RDP
    • TEAMs
    • Webex
    • Hardware Deployment
    • ServiceNow
    • Ticket management
    • Ticket assignment


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