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    Residential Concierge - Nashville, United States - Ascent Property Management

    Ascent Property Management
    Ascent Property Management Nashville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    Concierge Staff

    Job Summary:
    Ascent Property Management's luxury high-rise concierge team are the very first point of
    contact for our residents and their guests. The concierge is expected to possess a working
    knowledge of the Association's rules, policies and procedures, as well as familiarity with the
    Association's amenities and surroundings in order to assist residents and their guests with 5-star level service at all times.

    Essential Duties and Responsibilities:

    • Represent Ascent Property Management, LLC and the Association by greeting residents,
    guests, and other visitors at the front desk in a welcoming and professional manner.


    • Answer telephones or address people who enter the lobby or approach the front desk
    to politely answer questions, provide information, and assist in accordance with rules,
    regulations and policies; receive and respond to resident complaints in accordance with
    established procedures and policies or as appropriate; assist residents with issues or
    problems that do not require direct management involvement.


    • Monitor activity in the lobby and, when necessary, coordinate on-site personnel to
    address residents' and guests' needs; utilize property management web based system to contact residents to
    announce guests and deliveries.


    • Maintain the appearance of the front desk area, lobby, and main elevators by assuring it
    is organized and clean at all times; summon the janitorial or maintenance staff when
    needed; and maintain the back office and package room in a neat and orderly manner.


    • Note accurately any issues or information throughout the work shift; read the passdown
    log and read any e-mails for information pertinent to the concierge team; and,
    communicate effectively with co-workers to assure a smooth transition of shifts.


    • Utilize Active Building system to track and retain resident information including package
    logs, key logs, guest sign-in, and amenity reservations.


    • Document reports of disturbances that occur; evaluate the situation and contact the
    proper authority (i.e. Police, Fire Department, Management) to resolve the problem.


    • Regularly observe building activity as captured by surveillance cameras and displayed on
    security monitors; report suspicious or abnormal activities to Management, or Law
    Enforcement, as appropriate; prepare detailed documentation of incidents according to
    established procedures.


    • Report complaints, reports of nuisance, and non-compliance issues to Management; if
    applicable, respond to the issue and politely call to the attention of the offending party
    the complaint or non-compliance issue and request that it be resolved as quickly and
    practicable as possible; document details of the incident as appropriate.


    • Understand and implement emergency procedures when required; understand and
    coordinate appropriate communications with residents and emergency personnel in the
    event of a fire alarm, fire, flooding, earthquake, or other emergency event.


    • Follow all and adhere to the Association's Governing Documents, CC&Rs, and the Rules
    and Regulations of the Association; be familiar with, and adhere to, all association
    policies, emergency procedures, and evacuation procedures.


    • Coordinate deliveries to and from units; follow established procedures to have the
    resident receive their parcel; document the acceptance of parcels or other deliveries,
    both incoming and outgoing, by updating the package log; notify the
    resident when a parcel has been accepted on their behalf.


    • Perform other related concierge and front desk tasks and duties as assigned by
    management.
    *Ascent Property Management, LLC reserves the right to add or change duties at any time.

    Job Requirements:

    • Minimum of 1 year of face-to-face customer service in the hospitality industry or
    property management, preferably in an upscale hotel, retail, or fine dining.


    • Ability to work independently in the absence of direct supervision.
    • Ability to communicate clearly and concisely in both oral and written communication.
    • Ability to understand and properly interpret and apply the Association's governing
    documents, rules, policies, and procedures.


    • Ability to work cooperatively with Ascent Property Management's co-workers,
    contractors, and a diverse group of residents, homeowners, and guests.


    • Ability to interact professionally and humbly with all residents, guests, and contractors.
    • Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility,
    and respond quickly to changing situations and business needs. Ability to adhere to
    Ascent Property Management's dress code, code of conduct, and all employee policies.


    • Ability to operate Microsoft Office Word and Excel and Microsoft Outlook.
    • Ability to learn and proficiently operate property management software applications.
    • Ability to work in a dynamic office environment with the potential for rapid changes in
    deadlines and priorities.
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