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Canton

    Team Leader - Canton, United States - Hearn Industrial Services

    Hearn Industrial Services
    Hearn Industrial Services Canton, United States

    3 weeks ago

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    Description
    *Team Lead

    *JOB DESCRIPTION

    *REPORTS TO: Operations Manager

    *SUPPORTS: Canton Warehouse

    *Job Summary*: Join our team in the capacity of Lead / Customer Service Representative We are currently seeking an energetic, customer service-oriented individual who has had previous experience working in a manufacturing / quality / warehouse / supervision capacity, to lead our service teams on programs identified by our clients.

    Together with our in-house staffing team, Hearn Industrial recruits and trains employees for the following tasks:


    Responsibilities:
    perform service to customer products as outlined by job / work instruction;

    inspect various parts for defects, compliance to specifications, and report on findings;

    re-work parts or products depending on scope of work;

    pack and ship parts once work performed has been completed and appropriate documentation is complete.

    The Team Leader / Customer Service Rep will be responsible for learning the scope of all Hearn Industrial's business units, and be responsible for the following tasks:

    o work with Warehouse / Containment / Recruitment management team to understand customers needs, environments, and jobs as they arise;

    o ensure a clear understanding of the work process/scope, time frames and contingency planning where needed; meet customer requirements to have jobs completed with accuracy and efficiency;

    o effectively connect with staff assigned to Hearn Industrial jobs, direct liaison with recruitment staff and when required, will be responsible to schedule and call in / off employees as required;

    o meet with and train new employees on specific customer site and job requirements as needed;

    o ensure all time and attendance reports are completed by employees and authorized, submitted on a daily basis;

    o oversee staff while on assignments - may be required to travel from various customer sites ensuring processes are running smoothly and efficiently and team members are adequately supported for the job tasks at hand;

    o liaise with the customer, or Hearn management if there are any concerns or issues that cannot be resolved at team leader levels

    Required qualifications for this job are:

    previous experience working in warehousing / automotive / manufacturing or quality related role - minimum 1-year experience.

    Highschool graduate, with post-secondary education preferred.

    Previous experience with scheduling and supervising employees

    Previous leadership experience in a warehouse setting (within the automotive industry)

    Proficiency in Microsoft Office products, especially Excel and Outlook

    Proficiency in Microsoft Office products, especially Excel and Outlook

    Ability to use and interpret data to improve a teams operational efficiency

    Experience coaching and training direct reports

    Strong analytical and problem-solving skills

    Ability to work in a high-pressure environment and meet tight customer deadlines

    valid G license and must have reliable transportation; willing to drive across customer locations when required;

    *SHIFTS CANDIDATES WILL WORK

    *B-Crew LOC Team Leader* - This position will be Tuesday through Friday 6PM-4:30am;

    *C-Crew LOC Team Leader*- This position will be Friday/Saturday 6am-4:30pm and Sunday/Monday 6PM -4:30am;


    Job Type:
    Full-time


    Pay:
    $ $25.00 per hour

    Expected hours: 40 44 per week


    Benefits:

    • Dental insurance
    • Vision insurance

    Experience level:

    • 3 years

    Shift:

    • 10 hour shift
    • Day shift
    • Evening shift

    Experience:

    • Production planning: 3 years (Required)
    Microsoft Office: 3 years (Required)

    • Communication skills: 3 years (Required)
    • Business coaching: 3 years (Required)
    • Problem solving: 3 years (Required)

    Ability to Commute:

    • Canton, MI Required)

    Work Location:
    In person
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