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Customer Service Specialist - Earth City, United States - Cognizant North America
Description
FULLY REMOTE CUSTOMER SERVICE SPECIALIST
Due to our expansive growth, we are seeking a Fully Remote Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives.
PURPOSE: Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions' internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior.
GENERAL REQUIREMENTS
Likes talking on the phone.
Likes working in a team with others.
Ability to work in fast paced dynamic environment.
Open to coaching, adaptable and willing to try new approaches.
ESSENTIAL FUNCTIONS:
1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues comments and resolutions in appropriate software system applications.
QUALIFICATIONS:
Education: High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred.
Experience: Minimum of two years' experience in customer service. Understanding of the insurance industry electronic claims medical office knowledge and/or coding/billing preferred.
Technical Competencies:
- Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications.
- Strong customer service and quality orientation.
- Excellent problem solving skills.
Behavioral Competencies:
- Excellent verbal communication and written documentation skills
- Strong customer service skills.
- Ability to work in a fast-paced team environment with excellent organizational skills.
Benefits
Medical/Dental
Paid time off plans
About paid company-holidays annually (varies slightly year to year)
Monday - Friday schedule/No weekend hours.
Phones close at 6:00pm CST/No late hours.
Career path within Call Center (for solid performers)
Opportunities for growth throughout our organization, once proven successful in Call Center role.
Salary and Other Compensation:
Applications are accepted on an ongoing basis for CO only.
The hourly rate for this position is $17.54 per hour non-negotiable.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow usApplicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.
