- Our customer depends on consistent & sustainable logistics service provision stay competitive in the market
- Control Tower Analysts serve as the main point of contact for LG Electronics USA and are responsible for providing on-time communication or resolution.
- Operation KPI monitoring and reporting
- Respond to inquiries from LG Electronics USA (mainly regarding order status)
- Daily progress report by BU(HA, HE, BS/AS), Sales Risk and Plan
- Create and submit weekly Operation KPI Result
- Plan information communication among WH's, internal department and customer
- Create and submit monthly 'Logistics/Transportation Market Trend' report
- Data driven operation
- Process driven operation
- Create and update organization directory (for departments related to operations)
- Inquiry response speed and precision
- Update acquisition speed and precision
- Issue Mgmt. logging speed and precision
- Weekly Transportation Issue Summary quality
- Weekly Voice of Customer report quality
- Monthly Logistics/Transportation Market Trend report quality
- Bachelor's degree or equivalent preferred
- 1+ years experience in data entry
- 2+ years of customer service in logistics, transportation, supply chain or procurement
- Need to travel to the cities where our DC's and customers are for meetings
- Ability to work occasional overtime hours
- Experience with Microsoft Excel (intermediate or better preferred)
- Experience with Supply Chain Management systems (TMS, WMS preferred)
- Strong communication and detail oriented (Data Analysis Tool- Tableau, Excel and etc)
- Problem solving, critical thinking, ability to prioritize time-sensitive situations
- Team player
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Control Tower Analyst - Englewood Cliffs, United States - LX Pantos America, Inc
Description
Job Title:
Control Tower Analyst
Work Location:
111 Sylvan Ave South, Building L2, Englewood Cliffs, NJ 07632
Work Hours:
Monday to Friday, 08:00 AM - 5:00 PM
Organization:
Control Tower Part
1st Supervisor:
Control Tower Part Leader
2nd Supervisor:
Operation Management Team Leader
Essential Duties and Responsibilities:
Communication about Order progress, Delivery Status, ETA communication
Key Performance Indicators:
Education and/or Work Related Requirements:
Skills in Demand:
Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, FSA, 401K, and PTOs/ paid holidays
Job Type: Full-time, regular
Job Location: Englewood Cliffs, NJ 07632
