Jobs
>
East Brunswick

    Customer Success Manager - East Brunswick, United States - A Place for Mom

    A Place for Mom
    A Place for Mom East Brunswick, United States

    1 week ago

    Default job background
    Description
    Company Description

    About A Place for Mom


    We're the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions.

    As the nation's most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones.

    With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more.

    Our services are offered at no cost to families as we're paid by the 14K+ communities and 3K+ providers in our network.


    Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

    Employees who thrive at A Place for Mom live our values every day:

    Focus on excellence
    Act with integrity and assume positive intent
    Drive outcomes every day with passion and a sense of mission
    Make the lives of our families and customers better, easier and more successful
    Realize the full potential in each team member work as a single supportive team

    Job Description


    The Customer Success Manager will be responsible for the growth and success of a network of community customers for A Place for Mom within a designated region / market area.

    Customer communities include a variety of senior living providers, such as assisted living, memory care, independent living and retirement communities.

    The Customer Success Manager will measure and report specific results to the communities, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success.

    Responsibilities


    Builds and nurtures relationships with community customers within assigned territory to foster better communication and close working relationships to help increase the community customer(s) occupancy with APFM leads.

    Drives a quick ramp-up of new community customers and accelerates their effectiveness in being able to convert APFM leads to move-ins.

    Participates in Community Customer company meetings when invited and appropriate.
    Promotes the adoption and consistent use of Community Central (a free, 24/7 online reporting and lead tracking service).

    Promotes the adoption of the Review Score process and collaborates with the community customer to obtain positive scores and up to date online feedback.

    Ensures retention of current APFM community customers in market.
    Communicates with the regional sales team regularly regarding challenges, incentives and changes with in the market.

    Assists with maintaining the database of all multi-property senior living companies and takes actions to ensure that the data for their communities are complete and accurate on the A Place for Mom Referral serv.

    Execute company-wide efforts and design innovative tactics specific to the territory to meet or surpass predetermined sales targets.
    Visit assigned community customers at a cadence determined by the Regional Manager.
    Other tasks as assigned.

    Qualifications

    Bachelor's degree preferred.
    3-5+ years of sales/account management experience.
    Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.
    Ability to overcome objections from potential clients.
    Experience with commissioned sales, field sales, or related sales roles.
    Self-motivated energy.
    Record of achieving and exceeding sales quotas.
    Proven problem-solving abilities.

    A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area.

    Territory management and optimal routing capabilities.
    Ability to deliver results while working in a highly independent and fast-paced environment.
    Experience working in a metrics driven environment.
    Experience demonstrating the ability to exercise independent judgment and discretion with respect to matters of significance.
    Excellent communication and presentation skills.
    Excellent customer service, coaching and training skills.

    Ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.

    Ability to independently organize own work, set priorities, and meet critical time deadline.

    Strong computer skills necessary, including Microsoft Office, Word, Excel, PowerPoint, and Zoom as well as experience using and navigating Customer Relationship Management systems, SalesForce preferred.

    Maintain accurate records and files of work performed within CRM.
    Must have reliable transportation and insurance to travel and visit community customers three weeks out of each month.


    This job will involve working both working from your home office (25% of the time) and travel within the assigned territory (75% of the time)..

    Compensation

    Additional Information

    Base Salary - $67,500
    On Target Earning - $90,000
    Accelerated Quarterly Bonuses (up to 220% of on target bonus)

    Benefits

    401(k) plus match
    Dental insurance
    Health insurance
    Vision Insurance
    Paid Time Off
    Pet Insurance

    A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

    .

    #remote

    #J-18808-Ljbffr
  • Lumos Learning

    Customer Success Manager

    2 days ago

    Lumos Learning Princeton, United States

    Lumos Learning is looking for a "Customer Success Manager" who could communicate effectively with our customers, provide engaging product training, assist in the timely resolution of issues, and share periodic product updates. There are two main objectives: driving customer reten ...

  • Equativ

    Customer Success Manager

    3 days ago

    Equativ New York, United States

    **Role Summary** · As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and ...

  • Per Scholas

    Apprenticeship Success Manager

    1 week ago

    Per Scholas New York, United States

    **ABOUT PER SCHOLAS**: · For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorou ...

  • Smartrr

    Manager of Client Success

    1 week ago

    Smartrr New York, United States

    We're looking to add an experienced Manager of Client Success who can help our team of CS professionals build meaningful advisory relationships with the entrepreneurs, founders and business operators who make up our client base. With a track record of outstanding support and deep ...

  • PermitFlow

    Customer Success Manager

    1 week ago

    PermitFlow New York, United States

    **About PermitFlow**: · We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. · Our team is remote first and consists of architects ...

  • Talentvolt Recruitment Search

    Customer Success Manager

    4 days ago

    Talentvolt Recruitment Search New York, United States

    **Customer Success Manager** · Discover a career move within a cutting-edge** Retail Solutions **Service Provider** with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success manager ideally with an und ...

  • Integral Ad Science

    Customer Success Manager

    1 week ago

    Integral Ad Science New York, United States

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer oper ...

  • Capital Rx

    Customer Success Manager

    1 week ago

    Capital Rx New York, United States

    **About the Role**: · Capital Rx is seeking a self-driven customer success manager to fill a client facing role will report to our manager of customer success. This individual will be accountable for managing and servicing new and existing clients of JUDI's Adjudication platform. ...

  • Future Publishing

    Client Success Manager

    5 days ago

    Future Publishing New York, United States

    Are you proficient in project management / client services in the digital media and branded content space and passionate about delivering best-in-class service? Are you skilled in creating and maintaining timelines for custom programs? Do you have experience in working cross-func ...

  • The Athletic Clubs

    Customer Success Manager

    1 week ago

    The Athletic Clubs Brooklyn, United States Full time

    Job Overview: · In addition the CSM will be responsible for coaching 15 training sessions per week as set forth by the GM. · **Responsibilities**: · - Develop and maintain strong relationships with customers to understand their needs and ensure their success · - Serve as the main ...

  • Network For Teaching Entrepreneurship

    Global Programs Success Manager

    1 week ago

    Network For Teaching Entrepreneurship New York, United States

    **Global Programs Success Manager** · The Network for Teaching Entrepreneurship (NFTE) activates the entrepreneurial mindset and builds start-up skills in youth and young adults from under-resourced communities to ensure their success and create a more vibrant and inclusive socie ...

  • Axomic

    Scale Customer Success Manager

    1 week ago

    Axomic New York, United States

    **Company Description** · OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of th ...

  • Trustpilot

    Enterprise Customer Success Manager

    5 days ago

    Trustpilot New York, United States

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · The Enterprise Customer Success team a ...

  • Workday

    Customer Success Manager, + Hiredscore

    1 week ago

    Workday New York, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...

  • Box

    Scaled Customer Success Manager

    1 week ago

    Box New York, United States

    **WHAT IS BOX?** · Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their ...

  • Magnite

    Account Manager, Client Success

    2 days ago

    Magnite New York, United States

    Account Manager, Client Success · New York, New York · Hybrid Schedule (M/F remote, T/W/TH in-office) · At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to h ...

  • Infillion

    Client Success Manager, Instadium

    1 week ago

    Infillion New York, United States

    **About the Company** · Infillion is the only global media platform combining the power of MediaMath's industry-leading data and technology with the unrivaled performance of TrueX's interactive video and CTV technology. Infillion works with more than 1,400 of the world's leading ...

  • Quantum Ventures

    Product Manager for Customer Success

    1 week ago

    Quantum Ventures Flagtown, United States

    About the Company · The revolution in assembly planning through AI and gamification · Every product consisting of more than two components requires an assembly plan. However, assembly planning requires expert knowledge and is extremely time and cost intensive. With the use of AI ...

  • Procore Technologies

    Manager of Customer Success, Enterprise, General

    3 days ago

    Procore Technologies New York, United States

    **Job Description** This is a hybrid position with the expectation to go into our New York office 1x per week.** · We're looking for a **Manager of Customer Success** to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Pro ...

  • PORR SUISSE AG

    Customer Success Manager

    2 weeks ago

    PORR SUISSE AG New York, United States

    Du erarbeitest mit dem Kunden die technischen und organisatorischen Anforderungen für die Anbindung an unsere Plattform. · Du passt den Onboarding-Prozess bestmöglich an die Kundenwünsche an und sorgst für eine fristgerechte Umsetzung. · Es fällt dir leicht, Produkte und Anwendun ...