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    Service Desk Specialist - Franklin, United States - Insight Global

    Insight Global
    Insight Global Franklin, United States

    3 weeks ago

    Insight Global background
    Description


    A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal.

    They will be working with accounts and incoming working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes.

    This candidate will be required to execute great communication with the team when issues arise or give updates when needed.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience


    • Associate's or bachelor's degree in Business or IT related fields
    o Equivalent number of years of experience and education will suffice.


    • Knowledge of common ticketing tools
    * 1+ years of technical support experience

    o Could be brand new or with 6 months if good personality.


    • Knowledge and experience with Active Directory
    • Great personality that looks for a challenge
    Nice to Have Skills & Experience


    • Healthcare experience

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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