- Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness.
- Answers and Coordinates phone calls
- Triage
- Appropriately Recording Telephone encounters via EHR system
- Obtain Medical release as needed for patient requested forms
- Verify insurances
- Collect co-pays or fees for service
- Completing Prior Authorization and Override forms for medication approval if nurse is unavailable or assistance needed
- Complete knowledge of registering patients
- Update patient information
- Learn the aspects of compliance in the company by completing all mandatory compliance training.
- Perform other duties as assigned by management.
- Healthcare experience in Medical or Behavioral Health
- At least 1 year of front desk experience
- Experience in behavioral health setting preferred
- Strong customer service experience
- Excellent verbal communication skills
- Proven ability to Multi-Task
- Problem Solving and critical thinking skills a plus
- Preferred expeirience is insurance eligibility and collections
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Behavioral Health Call Center Specialist - Franklin, United States - Fast Pace Health
Description
Posting Title: Behavioral Health Call Center Specialist (Remote) Overview:
Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Behavioral Health Call Specialist to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.
Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patients needs first and improves the health status of our communities.
Why Choose Fast Pace Health?:Fast Pace Health is a growing company You will have the support and mentoring you need to become the best Behavioral Health Call Specialist you can be We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.
We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.
As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.
This is a fully remote role with flexible schedule options 8-6pm CST Monday-Friday (40 hours/week). You must live in one of our 6 states (TN, KY, IN, AL, LA, or MS with preference for TN). The pay range for this position is $ /hour.
What You Will Do:
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
Please refer to the links below for information regarding your rights under certain federal laws:
Mississippi Residents Only:
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for the presence of drugs [or alcohol] in their metabolites. Miss. Code. Ann
