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Lake City

    Business Relationship Manager - Lake City, United States - Institute of Inspection , Cleaning and Restoration Certification

    Institute of Inspection , Cleaning and Restoration Certification
    Institute of Inspection , Cleaning and Restoration Certification Lake City, United States

    1 week ago

    Default job background
    Description
    Big Daddy Service Company

    The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

    As a valued employee, you will receive the best pay and benefits along with the opportunity to learn and grow.

    At Big Daddy Service Company, you will also be joining one of the fastest growing restoration companies in the country

    We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image.


    To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.

    We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

    Ultimately, you'll maintain strong relationships with our company's clients to boost our brand and profits in the long run.

    Responsibilities


    Understand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward upselling and cross-selling opportunities to the sales teamPromote high-quality sales, supply and customer service processes.

    Aim to preserve customers and renew contracts.
    Approach potential customers to establish relationships.
    Gain solid knowledge of competitors.
    Requirements and skills


    Proven experience as a Client Relationship ManagerKnowledge of customer relationship management (CRM) practicesExperience in sales or customer service is preferred.

    Problem-solving attitudeExcellent communication skillsAptitude for fostering positive relationships.
    Teamwork and leadership skillsCustomer-oriented mindsetBSc/BA in Business Administration or similar field


    Compensation:
    $1,000.00 per week


    The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries.

    The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York.

    Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.


    The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC's Shareholders.

    The Board of Directors' function is to represent the various interests of the applicants while leading the direction of the organization.

    The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.

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