- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as their trusted advisor and advocate within the company.
- Account Growth: Identify opportunities for upselling and cross-selling additional products or services to existing clients to maximize account value.
- Customer Satisfaction: Monitor client satisfaction and proactively address any issues or concerns to ensure a positive experience and maintain high levels of customer retention.
- Account Planning: Develop and execute account plans tailored to each client's needs and objectives, including regular check-ins and reviews.
- Collaboration: Work closely with internal teams to ensure client needs are met and issues are resolved in a timely manner.
- Market Insights: Stay up to date on industry trends, competitive landscape, and customer feedback to provide valuable insights and contribute to product development and marketing strategies.
- Reporting: Prepare regular reports on account status, including sales forecasts, activity updates, and customer feedback, to management and relevant stakeholders.
- Bachelor's degree required; BS degree strongly preferred.
- Minimum of six years' experience as a Strategic Account Manager in the healthcare software industry.
- Experience working with Top 20 global pharma companies at the senior executive level.
- Leadership skills in change management to help large organizations adopt new technology.
- Ability to navigate organizations at the strategic level to develop strong business value-based relationships.
- Extensive experience with analyzing data and presenting compelling conclusions to customers.
- Experience developing account plans and utilizing them to drive measured success.
- Aptitude to develop insights and recommendations to business problems.
- Excellent problem-solving, written communication and presentation skills
-
Software Engineer, HAP Tech
2 weeks ago
Berkeley Research Group New York, United States· Position at Berkeley Research Group, LLC · Overview · HAP Tech, a subgroup of BRG's Healthcare Analytics practice (HAP), is one of the firm's largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we ...
-
Quality Assurance Engineer, HAP Tech
1 week ago
Berkeley Research Group New York, United StatesOverview: · HAP Tech, a subgroup of BRG's Healthcare Analytics practice (HAP), is one of the firm's largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we continue to grow HAP Tech supports and advise ...
-
DevOps Cloud Engineer, HAP Tech
1 week ago
Berkeley Research Group New York, United StatesJob Summary: · HAP Tech, a subgroup of BRG's Healthcare Analytics practice (HAP), is one of the firm's largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we continue to grow HAP Tech supports and adv ...
-
Strategic Account Manager, HAP Tech
1 week ago
Berkeley Research Group New York, United States Full timeDescription · Position at Berkeley Research Group, LLC · HAP Tech, a subgroup of BRG's Healthcare Analytics practice (HAP), is one of the firm's largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we c ...
-
Sr. UI/UX Designer, HAP Tech
1 week ago
Berkeley Research New York, United StatesDescription · Position at Berkeley Research Group, LLC HAP Tech, a subgroup of BRG's Healthcare Analytics practice (HAP), is one of the firm's largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we co ...
-
Senior Associate
6 days ago
Berkeley Research Group New York, United StatesHAP Tech, a subgroup of BRG's Healthcare Analytics practice (HAP), is one of the firm's largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we continue to grow HAP Tech supports and advises pharmaceuti ...
-
Senior Associate
1 week ago
Berkeley Research New York, United StatesDescription · Position at Berkeley Research Group, LLC HAP Tech, a subgroup of BRG's Healthcare Analytics practice (HAP), is one of the firm's largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we co ...
-
Pre-Silicon Emulation Engineer
1 week ago
US Tech Solutions New York, United StatesRole: Pre-Silicon Emulation Engineer · Duration- 12 months · Location- Austin, TX Hybrid (3 days onsite) · THE ROLE: · With Client engineering teams, you will be exposed to the world's best Desktop/PC and Mobile CPU, GPU and APU processors for accelerated system computing power. ...
-
Mechanical Engineer
1 week ago
IPS-Integrated Project Services, LLC Somerset, United StatesJob Description: · At IPS, we apply our knowledge, skills, and passion to make a difference in the lives of people, solving complex challenges related to life sciences. We are looking for a dedicated Mechanical Engineer to join our talented team at our office located in Somerset ...