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Customer Service Representative - Andover, United States - Dart Container
Description
**Customer Service Representative**
**Location:** Mason, MI, US To provide exceptional customer service through the timely and accurate entering and reviewing of orders and responding to and resolving customer related issues.
**Day-to-Day Role:**
Provide exceptional customer service by taking, expediting and following up on customer orders, returns and credit and debit memos
Communicate with customers and other departments on orders status and resolve customer issues, problem solve, research, analyze, and resolve customer issues
Prioritize work in order of importance and manage deadlines to meet the needs of the customer
Consult and keep management apprised on significant account developments or activities
Understand and interpret customer needs and wants. May regularly experience demanding customers
One or more of the following duties will be assigned based on the needs of the department:
o Work closely with the Graphics Department to process custom print orders
o Work closely with the Master Data Department to keep customer information updated and accurate
o Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary
o Provide high levels of customer service by accurately processing return orders, credit and debit memos, and failed invoices
o Maintain data in third party EDI platforms to ensure accurate and complete order and invoice transmission
o Review and maintain failed iDocs generated through EDI transmissions
Communicate with customers and other departments on orders status and research, analyze and resolve complex customer issues
**Core Skills and Qualifications:**
**The ideal candidate must possess all of the following:**
High School diploma or equivalent
Six (6) months of customer service experience in an office environment
Excellent verbal and written skills necessary in order to communicate to internal and external customers
Strong attention to detail and accuracy
Ability to work independently, multi-task, and make sound decisions without immediate supervision
Must be able to stay focused and engaged in a work environment that is open and active
Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
Ability to exhibit creativity and flexibility in solving customer problems
Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities **Preferred Skills and Qualifications:**
Six (6) months of customer service experience in a call/contact center environment
SAP experience
Coursework towards Associates Degree
***Overview:*** *As the manufacturer of Dart and Solo brand products,**Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.*
***Benefits:*** *Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.*
If you experience difficulty applying online, you may call or email us at for assistance.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at or email us at Relay calls can be made by dialing 711 or the relay number for your state.
