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Customer Service Representative - Shreveport, United States - American Leak Detection
Description
Job Summary:
American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred.
Base Salary:
Starting pay is between $15-$20 per hour DOE
Potential advancement opportunities
Job Type:
Full time- Year round
Schedule:
Monday-Friday
Position includes:
Hourly pay
Overtime Pay (as applicable)
Paid Travel Time (as applicable)
Medical, Dental
Paid Vacation
Paid holidays
Great candidates are likely to be:
Service-oriented
Knowledgeable of plumbing terminology
Comfortable with learning and using new technology
Enjoy working with customers and operations personnel
Enjoy working for a growing organization offering new experiences and career growth
In the job you'll be asked to:
Answer service calls and accurately record information from customers in an electronic database
Provide professional and courteous services to all customers
Assist in updating daily schedules and calendars
Set schedule for leak detections, service calls, and repairs
Prepare work orders and if needed distribute to technicians
Dispatch service orders and relay messages via phone, email, text messages, or other communication devices
Handle customer questions and complaints; when the issue is beyond the representatives' knowledge, forward to the assigned specialist or other appropriate staff
Contact customers to assess customer satisfaction
Prepare and file invoices and documents, and compose correspondence as requested
Desired Qualifications:
Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers
Ability to deliver excellent customer service
Knowledge of plumbing terminology
Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude
Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed
Neat appearance, and a high standard of professionalism and character.
Education & Experience:
High School Diploma or College Education
Experience with administrative/clerical work within the plumbing industry, preferred
2 years prior customer service experience in an office setting
Dispatching experience
Salesforce or QuickBooks experience preferred
Strong computer skills, knowledge of Microsoft Office, Google Apps, etc.
A little bit about our Company and team
Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.
