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    Member Resource Center Representative - Reno, United States - Greater Nevada Credit Union

    Greater Nevada Credit Union
    Greater Nevada Credit Union Reno, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Overview:

    At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.

    With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

    To do this, we practice C.A.R.E. with our Values:

    • We Care Genuinely.
    • We build relationships because we know that we are Greater Together.
    • We Stay Trustworthy as we serve our communities.
    • "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
    • We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
    • In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

    These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

    If youre enthusiastic, collaborative, and ready to make an impact, wed love to meet you

    About The Position:

    Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

    What You'll Be Doing

    • Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
    • Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
    • Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
    • Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

    Qualifications

    • Previous call center experience preferred
    • Bilingual is a plus

    Skills & Competencies

    • Enjoy working with the public over the phone and through video chat
    • Effective verbal communication skills
    • Effective relationship building skills
    • Effective time management skills
    • Problem resolution skills and experience
    • Optimizes work processes
    • Drives engagement
    • Self-development
    • Action oriented
    • Decision quality

    Physical Demands

    • While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
    • You may occasionally be required to lift and/or move up to 20 pounds.

    Location and Travel Requirements

    Greater Nevada Credit Unions Reno Operations Center

    9790 Gateway Drive Reno, NV 89521 United States
    • Located in an idyllic small community in beautiful Northern Nevada

    Compensation & Benefits

    • $ $23.56 per hour
    • 19 hours per week
    • Compensation is dependent on experience
    • Employee product and service discounts

    Greater Nevada is an Equal Opportunity Employer

    Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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