- Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
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Bilingual Call Center Representative
5 days ago
Great Basin Federal Credit Union Reno, United StatesThe Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all ...
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Member Resource Center Representative
2 weeks ago
Greater Nevada Credit Union Reno, United States Part timeOverview: · At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. · With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, ...
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Member Resource Center Representative
5 days ago
Greater Nevada Credit Union Reno, United StatesOverview · At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. · With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, an ...
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Member Resource Center Representative
3 weeks ago
Greater Nevada Credit Union Reno, United StatesOverview: · At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. · With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, ...
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Member Resource Center Representative
23 hours ago
Greater Nevada Credit Union Reno, United StatesAt Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. · With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerme ...
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Member Resource Center Representative
3 weeks ago
Greater Nevada Credit Union Reno, United StatesOverview: · Greater Nevada Credit Union is looking for a dedicated team player with a passion for Helping More People Live Greater · About The Position: · Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, ...
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Access Center Representative III
3 weeks ago
Tahoe Forest Health Reno, United StatesBargaining Unit: EA · Rate of Pay: $28.46/hour + DOE · Summary · Performs tasks that ensure scheduling and pre-visit/procedure readiness is achieved so that the office or department providing the service has minimal non-clinical work to perform on the day of service. Access Ce ...
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Call Center Sales Representative
4 days ago
Welbehealth Carson, United StatesThe WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It's our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Senior Care Ad ...
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Per Diem Registered Nurse
2 weeks ago
Fresenius Medical Care Reno, United States Full timePOSITION FEATURES: · This is a per diem RN role for our Reno, NV surgery center. · The center is open Monday - Friday 7:30am to 4:00pm. No evenings, weekends or major holidays. · PURPOSE AND SCOPE: · Supports the Organization mission, vision, core values and customer service phil ...
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Interim Director of Human Resources
2 weeks ago
KCI Technologies Inc. Sparks, United StatesOverview: · **_ Join us as we Rise to the Challenge_** · At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our ...
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Director of Human Resources
2 weeks ago
KCI Technologies Inc. Sparks, United StatesOverview: · **_ Join us as we Rise to the Challenge_** · At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our ...
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Access Center Representative I
2 weeks ago
Tahoe Forest Health Truckee, United StatesBargaining Unit: EA · Rate of Pay: $25.15/hour + DOE · Summary · Serves as the primary point of contact for the community calling the District for a wide variety of · questions and information requests. Answers calls from the hospital's main telephone numbers · and calls rou ...
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Access Center Representative I
2 weeks ago
Tahoe Forest Health Truckee, United StatesBargaining Unit: EA · Rate of Pay: $28.29/hour + DOE · Summary · Serves as the primary point of contact for the community calling the District for a wide variety of · questions and information requests. Answers calls from the hospital's main telephone numbers · and calls rou ...
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Access Center Representative I
2 weeks ago
Tahoe Forest Health Truckee, United StatesBargaining Unit: EA · Rate of Pay: $25.15/hour + DOE · Summary · Serves as the primary point of contact for the community calling the District for a wide variety of · questions and information requests. Answers calls from the hospital's main telephone numbers · and calls rou ...
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Marketing Development Manager
6 days ago
American Family Care Sparks Sparks, United States**Benefits**: · - Bonus based on performance · - Health insurance · - Opportunity for advancement · - Paid time off · **Benefits/Perks** · - Great small business work environment · - Flexible scheduling · - Paid time off, health insurance, dental insurance, retirement benefit, an ...
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Call Center Sales Representative
3 days ago
WelbeHealth Carson, United StatesJob Description · Job DescriptionThe WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It's our mission to serve the most vulnerable seniors with better quality and compassion in a valu ...
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Telephone Operators
4 days ago
Infinity Systems Sun Valley, NV, United States Freelance**Industry**: Call Center, Home Office · **Position**: Telephone Representatives (m/f/d) · **Salary (gross)**: €16.00 per hour plus €50 office bonus · **Duration**: Immediately until indefinite · **Working hours**: Flexible, 8:00am-5:00pm · **Location**: Sun Valley, NV · **Job De ...
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Client Service Representative
3 weeks ago
VCA Animal Hospitals, Inc. Reno, United StatesClient Service Representative. VCA Feline Medical Center is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is Client Service, Representative, ...
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Customer Service Rep-CBA07
1 day ago
NV Energy Reno, United StatesJob Description · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: ...
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Customer Service Rep-CBA07-Bilingual
4 days ago
NV Energy Reno, United StatesJob Description · NV Energy · Position Title: Customer Service Rep-CBA07-Bilingual (English/Spanish) Reno · Job ID: 107076 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Perce ...
Member Call Center Representative - Reno, United States - Cross Country Workforce Solutions Group
Description
Job Description
Job DescriptionThis remote position is open to applicants from these locations. Pay rate will be in accordance with the fair pay for that location and with regards to internal equity.
Alaska
Arizona
Florida
Nevada
Southern California
Texas
Washington
Wyoming
Member Contact Center Representative
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I's are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role's focus is the member experience and is expected to represent the Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
CCWSG provides clinical and non-clinical staffing support to PACE centers across the country; we are the nation's exclusive provider of non-medical, in-home caregivers for the elderly enrolled in PACE programs. Currently, we have over 3,000 caregivers supporting patients in their homes through PACE.
We are a part of the Cross Country Healthcare family, a market-leading workforce solutions, tech-enabled talent platform, and staffing, recruitment, and advisory firm with almost 40 years of industry experience and insight. We are a full-service partner, combining market expertise and services, including contingent staffing, consulting, human capital, management solutions, recruitment process outsourcing, vendor management, and direct hiring.
Company Description
Cross Country Workforce Solutions Group (CCWSG) is a human resource, consulting and talent acquisition firm, specializing in PACE Programs, FQHCs/CHCs, and State Healthcare plans throughout the US. Our national operations center is located in Southern California.\rCCWSG provides clinical and non-clinical staffing support to PACE centers across the country; we are the nation's exclusive provider of non-medical, in-home caregivers for the elderly enrolled in PACE programs. Currently, we have over 3,000 caregivers supporting patients in their homes through PACE.\r
We are a part of the Cross Country Healthcare family, a market-leading workforce solutions, tech-enabled talent platform, and staffing, recruitment, and advisory firm with almost 40 years of industry experience and insight. We are a full-service partner, combining market expertise and services, including contingent staffing, consulting, human capital, management solutions, recruitment process outsourcing, vendor management, and direct hiring.
Member Call Center Representative professionals in Reno
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John Arrasacada
The Law Office of John Arrasacada