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Financial Operations Analyst - Naperville, United States - Oncourse Home Solutions
Description
Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, ApaxPartners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions.
We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S.
Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century.
We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help themmaintain
and protect their customers' most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an 'Oncourse Super'—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers
don't
have to. We view every day as an opportunity to step up, step out, and remind others that
they're
in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.
OHS is committed to recruiting and retainingtalented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
The
Financial Operations Analyst
is responsible for
developing and
monitoring
Key Performance Indicators (KPI's) for a national home service business
.
This includes cost,
quality
and cycle time measures around field services events
.
The analyst will
identify
macro and micro trends in the operations,
monitor
discrepancies and areas of improvement from various areas of the business. This position is also responsible for engaging key line managers and stakeholders relative to business and operational performance
.
Responsibilities include but are not limited to:
Monitoring claims performance by different product and service segment.
Put in place measures for key initiatives including performance around cost, cycle time and quality.
Work with business leaders to identify performance gaps and plans to mitigate and improve.
Provides process improvement identification and implementation using root cause analysis techniques.
Supports and facilitates calibration sessions both internally and with AWR outsource partners.
Strategic partner towards the development of a best-in-class service and delivery protocol.
Uses data to recognize performance risks or opportunities.
Creates and sustains a positive environment that fosters team performance and individual excellence.
Partner with Commercial Finance to track department performance against key business targets and budgets
We're Excited if this is You
Experience and Qualifications of the Role
5 + years of analytical experience in a service-related business managing or monitoring high volume transactions.
Strong organizational, time and performance management, sense of urgency and prioritization skills necessary.
Strong analytical and problem resolution skills analytical and problem resolution skills.
Ability to drive results in a fast paced, high-volume work environment.
Effective verbal and written communication skills Base understanding of insurance type analytics - frequency and severity principals.
Ability to establish and maintain effective and harmonious working relationships with co-workers, contractors, utility representatives and customers.
Computer Skills Needed to Perform the Job
Proficiency in Microsoft and Google Suites
Experience in database tools, Looker and other basic Business Intelligence capability
Intermediate to advanced Excel skills
Education:
Bachelor's Degree in Finance, Economics, Business or related fields.
Business Acumen:
Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Communicate Effectively:
Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Decision Quality :
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Informing:
Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information
Learning on the fly:
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Presentation skills :
Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
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