IT Operations Manager - Andover, United States - R3

R3 Andover, United States

3 weeks ago

Description

Job DescriptionJob Description

As the IT Operations Manager you are responsible for overseeing the daily operations of the organization's information technology infrastructure.

This position requires an individual who can liaise with key functional teams such as Executive Leadership, end-users, and other stakeholders to discuss IT Infrastructure, plan for future initiatives, and manage IT resources.

The IT Operations Manager is expected to be well organized, detail-oriented, understand Cloud-based and On-Premise Technology and Infrastructure, have current IT technology experience, ability to implement process improvements, work comfortably under pressure and deliver results.

Responsibilities and Duties:

Oversee and manage the company's IT infrastructure, including servers, networks, hardware, and software applications, planning for current and future initiatives.

Develop and maintain policies and procedures for IT operations and ensure compliance with security and regulatory requirements and alignment to industry best practices.

Monitor and optimize system performance, availability, and capacity to ensure efficient and effective use of resources.

Review all documentation for client environment's regularly to ensure it is accurate and up to date.

Manage the deployment, maintenance, and upgrades of hardware and software, including servers, network equipment, and software applications.

Manage vendor relationships and service level agreements to ensure high-quality support and services are provided.

Oversee timely procurement and management of assets.

Provide leadership, coaching, and development to the IT operations team.

Ensure your client receives scheduled executive summaries and applicable detailed reports including overall account metrics defined and measured, analyzed, and resulting recommendations are delivered.

Manage projects related to IT infrastructure and operations, including planning, coordination, and execution.

Ensure that all IT systems are properly backed up, secured, available, and disaster recovery plans are in place.

Manage and oversee help desk functions, processes, and personnel.

Other duties as assigned.

Knowledge, Skills, and Abilities:
Proven experience in project management, including planning, coordinating, and executing IT projects.

Strong knowledge of IT infrastructure, including servers, networks, storage, and cloud-based systems.

Strong leadership and management skills, with the ability to motivate and develop a high-performing team.

Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.

Experience with IT security, including data protection, compliance, and risk management.

Familiarity with ITIL or other IT service management frameworks is a plus.

Availability to work flexible hours, as needed, to support IT operations and projects.

Qualifications:
Bachelor's degree from an accredited college or university with a major in Information Technology, Computer Science or a related field OR;

6+ years of relevant professional industry or military experience AND;

Previous IT Infrastructure, IT Management, or IT Business Operations experience.

MSP experience highly desirable.

PI
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