- In partnership with other areas of the store, create a positive and inviting environment for the discerning customer by ensuring the following:
- Enthusiastic and confident Service Professionals that are knowledgeable in watch repairs, explaining warranties and setting expectations on the time it takes to repair a watch.
- Reliable Watch Technicians on staff to handle in-store repairs and support the sale of a watch by cleaning, sizing and setting the watch.
- Efficient Expeditors that enter all repairs into the service program and send to the appropriate repair facility.
- Follow-up on escalations and reports as needed.
- In the event that a watch is not financially worth repairing, refer customer to Sales Professionals to discuss a trade-in purchase.
- Maintain appropriate inventory levels of straps and accessories to support sales. Place special orders as needed.
- Handle client issues with outstanding diplomatic skill, creating a positive experience for the customer.
- Follow up as needed with client comments from service survey.
- Ensure that the Service Department is neat and clean at all times and the accessories are organized and attractively displayed.
- Ensure that monthly sales targets are achieved for service and accessories.
- Diligently following up with customers to pick-up repairs and special orders.
- Focus on building clientele.
- Supervise daily activities of Watch Technician, Service Professionals and Expeditor.
- Train Service Professionals/Expeditors on how to perform their job duties and responsibilities. Provide on-going feedback on how to improve service.
- Fully understand and leverage the service computer system to track watch repairs and service the client.
- Utilize the Internet to access manufactures service tracking programs on outstanding repairs.
- Approve manufacturer invoices for repairs and ensure they are sent to Accounts Payable to be processed in a timely manner.
- Maintain clear communications with Store Manager and Corporate Services.
- Ensure that all watches and accessories in the Service Department are accounted for and secure.
- Address minor performance issues with direct reports, such as attendance and escalates to Store Manager as needed.
- Implement corporate initiative programs/policies and ensure their compliance.
- Monitor and evaluate daily escalations and reports.
- Report all system and hardware issues to the IT Helpdesk and cc's the National Service Director.
- Must be able to work a flexible schedule throughout the week.
- A passion for developing clientele and selling
- 3+ years of relevant luxury retail experience, including at least one year of management experience.
- Prior watch and fine jewelry experience is helpful but not required.
- Expert communication, leadership, and management skills.
- Sales driven and results orientated.
- Willing to be hands-on and work with the team to fulfill operational and organizational needs.
- A Bachelor's degree or equivalent in business or related discipline is preferred.
- Bi-lingual language proficiency is a plus to cater to our international customer base.
-
LMSW LCSW Care Manager Hospital Westchester
23 hours ago
The Execu|Search Group White Plains, United StatesA health services network in Westchester is currently seeking a LMSW or LCSW for a great Case Management opportunity with their Emergency Room. · Responsibilities: · The Social Worker will: · Provides Social Work services to patients and families including obtaining, analyzing ...
-
Northwell Health Valhalla, United StatesJob Description · Plans, organizes and manages the design and construction of major capital projects requiring in-depth engineering design, infrastructure and mechanical expertise. Oversees bidding contract awards, quality control, financial forecasting and project reports. Coord ...
-
Northwell Health Valhalla, United StatesJob Description · Plans, organizes and manages the design and construction of major capital projects requiring in-depth engineering design, infrastructure and mechanical expertise. Oversees bidding contract awards, quality control, financial forecasting and project reports. Coord ...
-
Byram Account Manager, Westchester, Bronx, Rockland
21 hours ago
Owens & Minor, Inc. White Plains, United States Full timeAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and the ...
-
Program Manager- Westchester
2 days ago
Westhab, Inc. Yonkers, United StatesJob Description · Job DescriptionJOB DESCRIPTION · JOB TITLE: PROGRAM MANAGER · FLSA: EXEMPT · DEPARTMENT: EMPLOYMENT SERVICES · LOCATION: WESTCHESTER COUNTY, NY · REPORTS TO: DIRECTOR OF EMPLOYMENT SERVICES · SALARY: $60,000.00 to $70,000.00 · SUMMARY: · Under the Supervision o ...
-
Program Manager- Westchester
1 day ago
Westhab Bronx, United StatesJOB DESCRIPTION · JOB TITLE: PROGRAM MANAGER · FLSA: EXEMPT · DEPARTMENT: EMPLOYMENT SERVICES · LOCATION: WESTCHESTER COUNTY, NY · REPORTS TO: DIRECTOR OF EMPLOYMENT SERVICES · SALARY: $60,000.00 to $70,000.00 · SUMMARY: · Under the Supervision of the Director of Employme ...
-
Health Center Manager Float Westchester
13 hours ago
Planned Parenthood Greenburgh, United States Full timePosition Summary: · The Health Center Manager is responsible for all operational and clinical performance and day-to-day activities at the assigned health center(s). Reporting to and in collaboration with the Regional Director, Patient Services and Operations [RDPSO], the HCM mu ...
-
Canvassing Manager Westchester
2 days ago
Andersen Stamford, United StatesCanvassing Market Manager · Renewal by Andersen - Fairchester · Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was ...
-
Tandym Group White Plains, United StatesA healthcare network in New York is looking to add an experienced, licensed Registered Nurse (RN) to one of their facilities in Westchester County as their new Assistant Nurse Manager - Labor & Delivery. About the Opportunity: Shift: Evenings Hours: 10am to 8pm (4 10-hour shifts ...
-
RN Nurse Manager Telemetry Westchester NY
3 days ago
Tandym Group Yonkers, United StatesA hospital that is part of a comprehensive network of healthcare services in lower Westchester is currently seeking a Nurse Manager for a Med-Surg unit · About the Opportunity · Location: Westchester, NY · Specialty: Med-Surg · Hours: Monday-Friday 8am-4pm · Responsibilities: ...
-
Outreach Specialist
16 hours ago
Lifting Up Westchester White Plains, United States**TITLE**: _Outreach & Program Specialist, Community Central_ · **LOCATION**: 33 Church Street, White Plains, NY at Grace Church) · **REPORTS TO**: Director, Strategic Programs · **SHIFT/HOURS**: 8:30 AM - 5:00 PM · **SALARY: $52, ,000** · **FLSA**: Non-Exempt · **STATUS**: Full- ...
-
Administrative Manager
2 days ago
Federated Conservationists of Westchester County White Plains, United StatesFederated Conservationists of Westchester County · Gerber Glass Library · Pace University - Elizabeth Haub Law School · 78 North Broadway, Room 108 · White Plains, New York 10603 · About FCWC: · FCWC, founded in 1965, is an environmental education and advocacy non-profit, 501(c)( ...
-
Trial Attorney
5 days ago
State Farm White Plains, United States Full timeOverview · We are not just offering a job but a meaningful career Come join our passionate team · As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inc ...
-
Administrative Assistant
1 day ago
The LOFT LGBTQ+ Community Center White Plains, United States**AGENCY DESCRIPTION** · Founded in 1983 and incorporated in 1993, The LOFT LGBTQ+ Community Center provides a safe gathering place for the lesbian, gay, bisexual, transgender, queer and supportive communities of Westchester County and the Hudson Valley region. · The LOFT facilit ...
-
Director of Human Resources
2 days ago
The Windward School White Plains, United States**DIRECTOR OF HUMAN RESOURCES** · **THE WINDWARD SCHOOL** · The Windward School, a co-educational, independent day school serving students in grades 1-9 with dyslexia and language-based learning disabilities, is seeking a Director of Human Resources to begin July 1, 2024, or earl ...
-
Hpn - Seasonal Temp
1 day ago
Avports LLC White Plains, United States**POSITION**:Airport Identification Specialist · **STATUS**:Part Time · **REPORTS TO**:Airport Security Supervisors · Airport Security Manager · **LOCATION**:White Plains, New York · **AIRPORT**:Westchester County Airport · **SUMMARY** · Under general supervision, performs variou ...
-
Registered Nurse
1 day ago
East River Medical Imaging, PC White Plains, United States**Covid-19 Vaccination Required** · **Job Title**: · Registered Nurse · **Reports To**: · Director of Radiology and Administrative Director of Radiology · **Department**: · Radiology · **Updated Date**: · 07/14/2022 · **FLSA Status**: · Non-Exempt · **Salary Range: $48-51/hr** · ...
-
Administrative Assistant
2 days ago
Real Estate Property Management. Hartsdale, United StatesWestchester management firm has an opening for an Administrative Assistant in Hartsdale, NY who is a self-starter. · Applicant should be service oriented and have the ability to provide outstanding customer service to residents as well as possessing exemplary communication and co ...
-
Plumbing Installs Manager
2 days ago
Bruni & Campisi Elmsford, United States**Bruni & Campisi** is scouting a **full-time Plumbing Installs Manager** to oversee plumbing, piping, and heating installations in order to ensure quality work and satisfied customers in the **Elmsford, NY** area. This management position earns a **competitive annual salary of $ ...
-
RN Nurse Manager Med-Surg Westchester NY
12 hours ago
Tandym Group , NY, United StatesA hospital that is part of a comprehensive network of health care services in lower Westchester is currently seeking a Nurse Manager for a Med-Surg unit · About the Opportunity · Location: Westchester, NY · Specialty: Med-Surg · Hours: Monday-Friday 8am-4pm · Responsibilities: · ...
Service Manager- Westchester - White Plains, United States - Tourneau|Bucherer
Description
Job Title:
Service Manager
Reports to:
Store Director
Division:
Retail
OVERVIEW
The Service Manager is responsible for managing all aspects of the Service Department with the goal of providing an outstanding client experience.
The Service Manager is also responsible for meeting or exceeding monthly sales goals for repairs and accessories, ensuring that the business flourishes.
ESSENTIAL JOB RESPONSIBILITIES
Ensure an outstanding customer experience
Requirements:
QUALIFICATIONS
Salary:
$25.00-$30.00 per hour
We are an Equal Opportunity Employer.
All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Service Manager- Westchester professionals in White Plains
-
Kathleen McMaster
Hiring Exceptional People for Exceptional Careers
-
Matthew Aventuro '22
recent college graduate