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    Customer Service - Salt Lake City, United States - AppleOne

    AppleOne
    AppleOne Salt Lake City, United States

    4 weeks ago

    AppleOne background
    Description

    Job Description

    Job DescriptionJob Summary:

    As a Customer Support Representative, you will be the first point of contact for our customers, assisting them with inquiries related to our financial products and services.

    You will play a crucial role in enhancing the customer experience by identifying opportunities for improvement within established procedures. This role involves routine customer support tasks, including responding to and resolving customer inquiries and complaints.

    You will receive direction from the customer service supervisor and escalate complex questions and issues to more experienced representatives when necessary.

    You will interact with your immediate customer service team, as well as internal and external customers, to address incoming questions and concerns.


    Key Responsibilities:
    Provide exceptional support to customers with inquiries about financial products and services.
    Identify opportunities to enhance the customer experience within established guidelines.
    Respond to and resolve customer inquiries and complaints efficiently and effectively.
    Collaborate with your immediate customer service team to address customer concerns.
    Escalate complex questions and issues to more experienced representatives as needed.
    Maintain a high level of professionalism and customer satisfaction in every interaction.


    Qualifications:

    Minimum of 6 months of experience in Customer Service, Financial Services, or a Contact Center, or equivalent experience demonstrated through work, training, military service, or education.

    Strong communication and interpersonal skills.
    Ability to work effectively in a team environment.
    Excellent problem-solving skills and attention to detail.
    A customer-focused mindset with a commitment to providing excellent service.

    #1036

    AppleOne is proud to be an Equal Opportunity Employer.

    We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

    All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

    The Know Your Rights poster is available here:

    The pay transparency policy is available here:


    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities.

    If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

    https:
    //e- DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

    Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

    Mrs.

    Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

    The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

    Mrs.

    Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

    Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

    Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

    Her book, The Art of Work:

    How to Make Work, Work for You, is available on

    Company Description

    Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

    Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

    \r
    \r
    Mrs.

    Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

    The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

    \r
    \r
    Mrs.

    Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

    Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
    \r
    Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

    Her book, The Art of Work:
    How to Make Work, Work for You, is available on
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