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    ServiceNow Developer - Dallas, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Dallas, United States

    3 weeks ago

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    Description
    Job Description:

    Responsibilities:
    • Utilize in-depth knowledge of the ServiceNow platform to design, develop, and implement solutions tailored to incident and case management requirements.
    • Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications and workflows within the ServiceNow environment.
    • Develop and customize JavaScript code within the ServiceNow platform to extend its capabilities and meet business needs.
    • Configure and optimize incident and case management modules within ServiceNow, ensuring efficient workflow automation and seamless integration with other modules.
    • Leverage expertise in ServiceNow Flow Designer to create and optimize process flows for incident and case resolution.
    • Provide technical support and troubleshooting assistance related to ServiceNow incidents and cases, ensuring timely resolution and minimal disruption to operations.
    • Stay updated on emerging trends and best practices in ServiceNow development and incident/case management, applying knowledge to enhance existing processes and workflows.
    Qualifications:
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Extensive experience (7 years) working with the ServiceNow platform, with a focus on incident and case management.
    • Proficiency in JavaScript and demonstrated ability to develop custom scripts and applications within ServiceNow.
    • Strong understanding of incident and case management processes, including best practices for optimization and automation.
    • Experience with ServiceNow Flow Designer and other workflow automation tools.
    • Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
    • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
    • ServiceNow certification(s) preferred.
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