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    ServiceNow Developer - Dallas, United States - Aligned Data Centers

    Aligned Data Centers
    Aligned Data Centers Dallas, United States

    3 weeks ago

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    Description
    SUMMARY: As an individual contributor, the ServiceNow Developer/PM will analyze, design and test functionality of ServiceNow programs that integrate with internal and external customer users. The ServiceNow Developer/Project Manager will oversee projects with implementation schedules and deadlines, communicating project updates to multiple stakeholders within the Company. This role will work with the business, manage projects with responsibility in identifying, prioritizing, and implementing new functionality and enhancements as well as supporting maintenance activities. DUTIES AND RESPONSIBILITIES:
    • Manage and deliver solutions to include configurations of ServiceNow modules and integrations with third-party platforms/applications
    • Manage project and production timelines communicating with key stakeholders within Aligned
    • Research and respond to production problems and recommend remediation solutions across the platform
    • Identify and communicate the strengths and limitations of the platform with recommendation of solutions
    • Work closely with key stakeholders to gather, clarify requirements and implement as determined. Work with multiple teams to understand the story and needs of the platform and enhancements
    • Deliver training as appropriate to end users
    • Collaborate to understand best practice within ServiceNow
    • Configure core modules including but not limited to, IT Service Management, Configuration Management Database, Integration Hub, Facilities Service Management & SPM (Project Management)
    SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities. Qualifications:
    • Minimum of 3 years ServiceNow experience in development and implementation
    • Minimum High School Diploma or GED
    • Bachelor's Degree in relevant field preferred
    • ServiceNow Workflow and Development
    • ServiceNow Self-Service Portal
    • Prior experience with ServiceNow modules including IT Service Management, Configuration Management Database, Integration Hub, and SPM (Project Management)
    • Preferred experience with ServiceNow Facilities Service Management module
    • Experience with JavaScript, Flow Designer, Performance Analytics
    • LDAP and SSO
    • Solid understanding of encoded queries, reporting, database views, SQL, stored procedure
    • System / Process Automation (Orchestration) experience
    • Experience with ServiceNow integrations with third party applications
    • Experience in working with integrations including REST, XML, SOAP, JSON, Angular JS, Scripted REST web service APIs and MID Server Integration.
    • Proficiency in all phases of the Application Development Lifecycle
    • Excellent communications skills required – verbally with all levels of customer IT and business management, as well as written with technical assessments and project
    • Strong ServiceNow Transform Map Scripting, data validation, and debugging
    • Strong ServiceNow Inbound Web Services
    • Strong ServiceNow MID Server architecture, configuration, and customization
    • Experience with Performance Analytics in creating Reports and Dashboards related report
    CERTIFICATIONS:
    • ITIL Foundation Certified i.e., ITIL v3/ ITIL v4
    • ServiceNow System Administration Certified
    • ServiceNow Developer Certified
    COMPETENCIES:
    • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
    • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
    • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
    • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
    • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
    • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
    PHYSICAL DEMANDS AND WORK ENVIRONMENT:
    • Occasionally required to stand
    • Occasionally required to walk
    • Continually required to sit
    • Continually required to utilize hand and finger dexterity
    • Occasionally required to climb, balance, bend, stoop, kneel or crawl
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