Service Provisioning Specialist III - Fayetteville, United States - BrightSpeed

BrightSpeed Fayetteville, United States

2 weeks ago

Description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web

Job Description

As the Service Provisioning Specialist III, you will be working in a fast-paced environment handling calls and chats primarily from internal customers and technicians. In this exciting role you will be responsible for provisioning and assigning high-speed internet and digital switch services. In addition, you will be providing accurate facility information, completing service orders, and troubleshooting with technicians by accessing various support systems and devices.

As Service Provisioning Specialist III, your duties will include:

Assigning and changing outside plant and central office facilities for residential and small business consumers, single and multiline, MDU, CLEC, DATA, POTS, and VoIP products
Processing service orders utilizing and maintaining assignment and record keeping systems within Brightspeed
Utilizing technical systems including but not limited to: MARTENS, Ensemble, eShop, MEAT, Salesforce, OMNIchat, NOCVue, Omnivue, Optius and Odin, AutoMate, Activate, and various Digital Switches (DSM10/100, GTD5, Alcatel 5ESS, etc.) as well as several types of internet devices such as Calix, Adtran, Alcatel, Entriview, Panorama, and several Tellabs devices

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Experience working in a technical call center or customer contact environment
Comprehensive understanding of high-speed data products including fiber and VoIP
Strong computer system knowledge including familiarity with multi-screen applications using web-based programs
High-speed data troubleshooting experience
Outside and Inside Plant knowledge and assignment experience
Teamwork skills, both within work group and other departments
Excellent interpersonal, verbal, and written communication skills
Must be willing to work a flexible schedule that will include evening, weekends, and holiday hours
Ability to multi-task and work in an ever-changing and fast-paced environment
Must be able to work overtime when needed

BONUS POINTS FOR:

Previous working experience in telecommunications
Working knowledge of existing Brightspeed support systems
Working knowledge of digital provisioning and facility assignment

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.

#LI-MB1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice

Videos To Watch

Administrative Specialist III

4 days ago

University of Arkansas, Fayetteville Fayetteville, United States Full time

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institu ...
Service Provisioning Specialist III

3 weeks ago

BrightSpeed Fayetteville, United States

Company Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by funds managed by Apollo Global Man ...
Service Provisioning Specialist III

2 weeks ago

BrightSpeed Fayetteville, United States

Company Description · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by funds managed by Apollo Global Man ...
Information Assurance/Security Specialist, Senior with Security

2 weeks ago

Spathe Systems LLC Fayetteville, United States

You will need to login before you can apply for a job.Information Assurance/Security Specialist, Senior with Security Overview Spathe is currently searching for a Information Assurance/Security Specialist, Senior to join our team in the Fayetteville, NC area. Spathe Systems is a ...
Information Assurance/Security Specialist, Senior with Security

3 weeks ago

Spathe Systems LLC Fayetteville, United States

You will need to login · before you can apply for a job. · Information Assurance/Security Specialist, Senior with Security · Overview Spathe is currently searching for a Information Assurance/Security Specialist, Senior to join our team in the Fayetteville, NC area. Spathe Syst ...
Specialist, Field Engineering

3 weeks ago

L3Harris Technologies Fayetteville, United States

Job Title: Specialist, Field Engineering - A&P Job Code: 8128 Job Location: Fayetteville, North Carolina - (Responsibilities must be performed onsite) Job Schedule: 5/8Work Schedule - (Monday thru Friday) Job Description: The Field Engineering Specialist performs aircraft servici ...
Information Assurance/Security Specialist, Intermediate

2 weeks ago

Spathe Systems LLC Fayetteville, United States

Overview: · Spathe is currently searching for a Information Assurance/Security Specialist, Intermediate to join our team in the Fayetteville, NC area. · Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, ...
Information Assurance/Security Specialist, Senior

2 weeks ago

Spathe Systems LLC Fayetteville, United States

Overview: · Spathe is currently searching for a Information Assurance/Security Specialist, Senior to join our team in the Fayetteville, NC area. · Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC an ...
Cybersecurity Specialist, Senior

2 weeks ago

Spathe Systems LLC Fayetteville, United States

Overview: · Spathe is currently searching for a Cybersecurity Specialist, Senior to join our team in the Fayetteville, NC area. · Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partn ...
Physician / Surgery - General / North Carolina / Permanent / General Surgery Associate Program Director Physician - Hour South of Raleigh, North Carolina Job

2 weeks ago

Integrity Healthcare. Fayetteville, NC, United States

Hospital based group seeks full-time seasoned providers to join it Pediatric Emergency Medicine group. Candidates should be BC Pediatricians with Peds EM experience fellowship · Major regional medical center that includes a 44-bed Level III NICU, a 28-bed Pediatric Intensive Car ...
Locum Physician

1 day ago

LocumJobsOnline Fayetteville, United States Full time

LocumJobsOnline is working with CompHealth to find a qualified Emergency Medicine MD in Arkansas, Arkansas, 72764 · About The Position · When it comes to finding the perfect locums assignment, sometimes it's all about who you know. CompHealth has been around for a long time and h ...
Employer Relations Assistant

3 weeks ago

University of Arkansas System Fayetteville, United States

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institu ...
Deans' Office Front Desk Administrator

3 weeks ago

University of Arkansas System Fayetteville, United States

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institu ...
Specialist, Field Engineering

1 week ago

L3Harris Fayetteville, United States

Job Title: Specialist, Field Engineering - Avionics Systems · Job Code: 9134 · Job Location: Fayetteville, North Carolina - (Responsibilities must be performed onsite) · Job Schedule: 5/8 Work Schedule - (Monday thru Friday) · Job Description: · Field Engineering Specialist ...
Pest Control Specialist

6 days ago

Mosquito Authority Bite Busters Parkton, United States

Job Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Company car · Competitive salary · Dental insurance · Opportunity for advancement · Training & development · Vision insurance · Are you passionate about hard work and committed to improving t ...
Pest Control Specialist

3 weeks ago

Mosquito Authority Bite Busters Parkton, United States

Job Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Company car · Competitive salary · Dental insurance · Opportunity for advancement · Training & development · Vision insurance · Are you passionate about hard work and committed to improving the lives ...
Director of Administration and Compliance

3 weeks ago

First Choice Community Health Lillington, United States

Director of Administration and Compliance · SUMMARY: · The Director of Administration & Compliance (DAC) is directly responsible for the day-to-day operations of all First Choice Community Health Centers (FCCHC) medical and dental sites. The DAC is a member of the Senior Manage ...
Director of Administration and Compliance

1 week ago

First Choice Community Health Lillington, United States

SUMMARY: The Director of Administration & Compliance (DAC) is directly responsible for the day-to-day operations of all First Choice Community Health Centers (FCCHC) medical and dental sites. The DAC is a member of the Senior Management Team and is also responsible for directing ...
Director of Administration and Compliance

2 weeks ago

First Choice Community Health Centers Lillington, United States

Job Description · Job Description: · SUMMARY: The Director of Administration & Compliance (DAC) is directly responsible for the day-to-day operations of all First Choice Community Health Centers (FCCHC) medical and dental sites. The DAC is a member of the Senior Management Team a ...