- Assigning and changing outside plant and central office facilities for residential and small business consumers, single and multiline, MDU, CLEC, DATA, POTS, and VoIP products
- Processing service orders utilizing and maintaining assignment and record keeping systems within Brightspeed
- Utilizing technical systems including but not limited to: MARTENS, Ensemble, eShop, MEAT, Salesforce, OMNIchat, NOCVue, Omnivue, Optius and Odin, AutoMate, Activate, and various Digital Switches (DSM10/100, GTD5, Alcatel 5ESS, etc.) as well as several types of internet devices such as Calix, Adtran, Alcatel, Entriview, Panorama, and several Tellabs devices
- Experience working in a technical call center or customer contact environment
- Comprehensive understanding of high-speed data products including fiber and VoIP
- Strong computer system knowledge including familiarity with multi-screen applications using web-based programs
- High-speed data troubleshooting experience
- Outside and Inside Plant knowledge and assignment experience
- Teamwork skills, both within work group and other departments
- Excellent interpersonal, verbal, and written communication skills
- Must be willing to work a flexible schedule that will include evening, weekends, and holiday hours
- Ability to multi-task and work in an ever-changing and fast-paced environment
- Must be able to work overtime when needed
- Previous working experience in telecommunications
- Working knowledge of existing Brightspeed support systems
- Working knowledge of digital provisioning and facility assignment
- Brightspeed's Privacy Notice for California Residents
- Brightspeed's Privacy Notice
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Service Provisioning Specialist III - Fayetteville, United States - BrightSpeed
Description
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web
Job DescriptionAs the Service Provisioning Specialist III, you will be working in a fast-paced environment handling calls and chats primarily from internal customers and technicians. In this exciting role you will be responsible for provisioning and assigning high-speed internet and digital switch services. In addition, you will be providing accurate facility information, completing service orders, and troubleshooting with technicians by accessing various support systems and devices.
As Service Provisioning Specialist III, your duties will include:
WHAT IT TAKES TO CATCH OUR EYE:
BONUS POINTS FOR:
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues.
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Additional InformationWHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices: