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Implementation Administrator - Kirkland, United States - The Cigna Group
Description
Responsible for complete leadership oversight, planning, and execution to onboard software as a service (SaaS) projects for new and existing customers.
Serves as the technical and functional subject matter expert for implementing Verity software products including project initiation, data feed creation and analysis, client purchasing interfaces, system configuration, testing, training, and associated processes.
Mentors others to help educate and build strong 340B and Verity features knowledge.Duties and Responsibilities:
Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key stages and stakeholders of each project.
Develop and manage relationship with customer key project contact to understand their 3408 program, pain points, internal systems, and other pertinent data to develop clear, customized project approach and success factors around their implementation.
Responsible for thorough training on software functions that support ongoing customer workflow to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.
Serve as the subject matter expert as primary Verity program contact, including determining when to bring additional Verity product and technical resources to support unique project circumstances.
Works with sales team when transitioning completed contracts to implementation stage to know sales expectations set, as well as key facts are communicated to kick off a smooth implementation project.
Facilitate proactive, timely, and comprehensive communication with Pharmacy, and TPA partners, as well as all Verity stakeholders that are key to the critical path success of a project implementation.
Partners with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success of relevant project specifics.
Leads the project transition process to account management to ensure proper support, education, and guidance as needed for ongoing account success.
Attends to other implementation or cross-departmental initiatives as assigned.
Responsible for ensuring internal documentation is up to date and accurate.
Assists with creating any needed internal and client facing documentation.
Utilize department tools to complete work, such as document, and project-management platforms in use by the team.
Experience, Skills and Qualifications:
BA or BS in business, healthcare, information systems, or related field or equivalent work experience.
3+ years in a customer-facing technology implementation and project management, SaaS preferred.
Experience in 340B and/or pharmacy operations desired.
Project management experience, PMP certification desired.
Experience with bringing remote customers aboard cloud-based software offerings a major plus.
Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
Strong experience with MS Office; expert Excel capability a must.
Proven ability to communicate verbally and in written form at a high level.
Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed.
Ability to multitask and manage multiple discreet implementation projects at the same time.
Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 83, ,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
For more details on our employee benefits programs, visit Life at Cigna Group .About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.
We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.
Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email:for support. Do not email
for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
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