Implementation Administrator - Kirkland, United States - The Cigna Group

Description

Implementation Administrator – Verity Solutions

Job Description Summery

Administers the installation of assigned accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials. Provides support to assigned accounts by responding to inquiries or resolving complex issues using independent judgment and discretion. May act as a Technical Coach, providing desk-level coaching and identifying opportunities aimed at improving overall operational performance. Completes day-to-day Account Installation tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Job Objective:

Responsible for role modeling and executing all aspects of project leadership, planning, and execution to onboard Software as a service (SaaS) projects for new and existing customers. Serves as the subject matter expert in the implementation process for all V340B products and features. Mentors others on the team to promote department standards including ongoing education and consistency of execution for a superior customer experience.

Duties and Responsibilities:

• Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key steps and stakeholders of each project.
• Serve as the senior subject matter expert for both customers and team members.
• Review, analyze, and repair data from a variety of data sources in support of new Verity Solutions v340B.
• Develop initial operations relationship with customers to understand their 3408 program, pain points and other pertinent data to develop clear success factors around their implementation.
• Ensure a positive onboarding experience with Verity's software solutions including oversight to ensure accurate customer data extract set ups, wholesaler interactions, and configuration for software solutions.
• Responsible for thorough training on software functions and key customer interactions to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.
• Facilitate proactive, timely, and comprehensive communication and demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation.
• Assist with training of new team members
• Assist with maintaining department documentation and education tools
• Serve as a professional and courteous face of Verity Solutions through phone, email, webinar or in-person interactions.
• Diligent in daily use of project management tools including Sales Force, Excel, etc. to allow for visible transparency in project status.
• Follow project and procedural workflows, while regularly evaluating current processes and procedures and contribute to improvement of workflows based on learnings and current business demands.
• Supports and promotes the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis
• Attend to other implementation or cross-departmental initiatives as assigned.

Experience, Skills and Qualifications:

• BA or BS in Business or related field or equivalent work experience.
• 2+ years in a customer-facing cloud-based software technology implementation or project management role; strong knowledge in 340B or pharmacy operations.
• Ability to have flexibility in dealing with workday emergencies and attend to critical customer issues both in and out of the corporate office.
• Demonstrated ability to maintain professional demeanor and confidentiality
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven display of interest in customer and colleague success through sharing of knowledge, ideas, tips and experiences.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Visible enthusiasm for on-going learning and research of the 340B program and associated legislation or compliance.
• Role models a passion for working with customers, proactive problem-solving and troubleshooting, and embodying a culture to exceed expectations.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 83, ,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.